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NukeSPAM
Level 1: Cadet

Text/SMS SPAM from NewMessage

Answered

I received an SMS on Satursaday evening at Melbourne/Australia 5:53 pm from NewMessage

 

The message I received was a phishing scam to download an iOS app called 'Diamond Digger Saga', via a biy.ly page saying I had won a Woolworths voucher.  The actuall is as follows:

 

MyName, you received (1) new photo message.  Click here to see me! http://bit.ly/removedScamURL

 

I want to track down two things:

 

1: How is it possible for a new contact to be created (in this case NewMessage) as they are not in my address book

2: Who it was that sent this message. I know Telstra can track doen this information and I would like to pursure this further

 

 

Thanks for your time and assistance!

2 ACCEPTED SOLUTIONS

Accepted Solutions
Level 21: Augmented
Accepted Solution

Re: Text/SMS SPAM from NewMessage

Hi

You can block undesirable SMS's with 3rd party apps

http://www.telstra.com.au/abouttelstra/advice/mobile/spam/

You can report SMS scams here

http://acma.gov.au/theACMA/spam-report-spam
ZW84
Level 2: Rookie
Accepted Solution

Re: Text/SMS SPAM from NewMessage

I got the sms today too:

 

<My Name>, you were mentioned in this photo: http://zokobo.com/c/d?i=dvMbWd44i

 

I went to the ACMA site and they now have a number you can forward the spam sms to: 

 

<Exerpt from the ACMA website>

 

Report SMS spam

 
Spam SMS—0429 999 888

 

When you receive a spam SMS message, you can now forward it to the dedicated telephone number 0429 999 888 to report it directly to the ACMA. You will be billed the standard rate for sending SMS messages by your mobile phone provider. Your report will be recorded in the ACMA's database and used to monitor SMS spam activity.

Registering to use the service is not essential, but does mean that the ACMA can easily contact you about messages you receive.

 

<http://acma.gov.au/theACMA/spam-report-spam>

 

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22 REPLIES 22
Level 21: Augmented
Accepted Solution

Re: Text/SMS SPAM from NewMessage

Hi

You can block undesirable SMS's with 3rd party apps

http://www.telstra.com.au/abouttelstra/advice/mobile/spam/

You can report SMS scams here

http://acma.gov.au/theACMA/spam-report-spam
StevieLeigh
Level 2: Rookie

Re: Text/SMS SPAM from NewMessage

I get the same thing frequently, from "PhotoSMS". Bit creepy that they know my name and number.
asht16
Level 1: Cadet

Re: Text/SMS SPAM from NewMessage

I get the same message and I've accidentally just clocked the link Smiley Sad
Silly yes but now I'm worried
Telstra (Retired)
Telstra (Retired)

Re: Text/SMS SPAM from NewMessage

hi Asht16 

 

If you follow the link above, that GlennL provided, it will tell you how to block the apps. 

 

Regards 

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kmedesign
Level 1: Cadet

Re: Text/SMS SPAM from NewMessage

Hi Lindy - i have just received one of these text from:   http://zokobo.com/c/d?i=2L3bCkOiuK

 

I clicked the link GlennL  provided - but it just takes me to a general Crowd Support page - and don't know what to click on form there...?

 

Can you give me a bit more specific help please ???

 

How do I block these things? How does this company know my mobile number and is able to send me a message - from myself??? THats really worrying.

 

And i ve been told the reverse charge as well - so becuase the message supposedly comes from ME - i get charged for it, and at a premium service rate!!

 

argh! help please Smiley Happy

 

Thankyou!!!

Support Team
Support Team

Re: Text/SMS SPAM from NewMessage

Hey kmedesign,

 

The general third party SMS blocking programs are not supported by us, so you will have to search either Google Play or Apple Store and see what they have available. 

 

We can offer you to have premium SMS barred from your mobile device via: 

 

https://say.telstra.com.au/customer/general/forms/Premium-SMS-barring

 

These notifications are generally sent from a computer that has been directed to mask the number it is sending the tweet from and too. Hence the reason these are hard to track Smiley Sad I would recommend seeking further assistance from the ACCC via their SCAMwatch service again via:

 

http://Scamwatch.gov.au

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

tess6
Level 1: Cadet

Re: Text/SMS SPAM from NewMessage

Hi just received one of those messages from zokobo fortunatly didnot open it ... by opening the message can it give whoever  access to your phone..how can i protect my phone from further messages

nameinuseFail
Level 2: Rookie

Re: Text/SMS SPAM from NewMessage

whois information on zokobo feel free to report the site to the hosting provider that way it will be taken down.

 telstra should have provided this information and should have allready reported the site. here we are years later and they are still scamming people. dont wait for telstra inaction take controll and report zokobo.com to the hosting provider.

i will aslo report zokobo.com to google as a spam page. 

whois info below 

organisation: VeriSign Global Registry Services
address:      12061 Bluemont Way
address:      Reston Virginia 20190
address:      United States

contact:      administrative
name:         Registry Customer Service
organisation: VeriSign Global Registry Services
address:      12061 Bluemont Way
address:      Reston Virginia 20190
address:      United States
phone:        +1 703 925-6999
fax-no:       +1 703 948 3978
e-mail:       info@verisign-grs.com

contact:      technical
name:         Registry Customer Service
organisation: VeriSign Global Registry Services
address:      12061 Bluemont Way
address:      Reston Virginia 20190
address:      United States
phone:        +1 703 925-6999
fax-no:       +1 703 948 3978
e-mail:       info@verisign-grs.com

nserver:      A.GTLD-SERVERS.NET 192.5.6.30 2001:503:a83e:0:0:0:2:30
nserver:      B.GTLD-SERVERS.NET 192.33.14.30 2001:503:231d:0:0:0:2:30
nserver:      C.GTLD-SERVERS.NET 192.26.92.30
nserver:      D.GTLD-SERVERS.NET 192.31.80.30
nserver:      E.GTLD-SERVERS.NET 192.12.94.30
nserver:      F.GTLD-SERVERS.NET 192.35.51.30
nserver:      G.GTLD-SERVERS.NET 192.42.93.30
nserver:      H.GTLD-SERVERS.NET 192.54.112.30
nserver:      I.GTLD-SERVERS.NET 192.43.172.30
nserver:      J.GTLD-SERVERS.NET 192.48.79.30
nserver:      K.GTLD-SERVERS.NET 192.52.178.30
nserver:      L.GTLD-SERVERS.NET 192.41.162.30
nserver:      M.GTLD-SERVERS.NET 192.55.83.30
ds-rdata&colon;     30909 8 2 E2D3C916F6DEEAC73294E8268FB5885044A833FC5459588F4A9184CFC41A5766

whois:        whois.verisign-grs.com

status:       ACTIVE
remarks:      Registration information: http://www.verisigninc.com

created:      1985-01-01
changed:      2015-05-29w

 report the website to google for spam here at this link
https://www.google.com/webmasters/tools/spamreport
telstra will not take action because they make money out of the scam sms spammers. 

nameinuseFail
Level 2: Rookie

Re: Text/SMS SPAM from NewMessage

i have done my part. now it is up to you telstra when will you protect your users ? we are paying for a premium service we expect premium service. Search Console Spam report successfully submitted Google has received a spam report for site http://www.zokobo.com/. We will investigate this spam report, prioritising by search result impact, and take appropriate action if we uncover abuse. We appreciate your taking the time to help us improve our service for your fellow users around the world. By helping us eliminate spam, you're saving millions of people time, effort and energy. Need more help? • Find out about reporting spam, paid links, malware and other problems. • Ask questions in our forum for more help – mention message type [WNC-652000].
nameinuseFail
Level 2: Rookie

Re: Text/SMS SPAM from NewMessage

you can also add the google chrome spam report extension to google chrome web browser. this is an easy way to report spam pages. https://chrome.google.com/webstore/detail/google-webspam-report-by/efinmbicabejjhjafeidhfbojhnfiepj telstra i will send you an invoice because i am supplying support to your customers. thanks in advance
tplant
Level 1: Cadet

Re: Text/SMS SPAM from NewMessage

I've also received an SMS with a link to zokobo.com and a photo I'm supposed to be tagged in. The difficulty with reporting this as spam is that the SMS claims to have been sent by me from my phone number. I'm liable to get my number blocked!

 

And blocking it on my phone doesn't seem like a good idea.

 

Any other solutions?

MonicaR
Level 1: Cadet

Re: Text/SMS SPAM from NewMessage

I got a txt from myself as well which is suspicious. From a site called http://yourfreepromotions.com - dodgy as telling me "Monica, you were tagged in this photo". Would like to know how to stop this.
tplant
Level 1: Cadet

Re: Text/SMS SPAM from NewMessage

Yes please Monica.

 

I spoke to the people at ACMA, and they asked me to send an email to them with the details of the SMS. I sent this to  info@acma.gov.au.

BikerOz
Level 1: Cadet

Re: Text/SMS SPAM from NewMessage

Got the same message today with this link

<link removed> 
winfreevouchers.com

tplant
Level 1: Cadet

Re: Text/SMS SPAM from NewMessage

I'm afraid this is NOT solved.

 

For a start the link given to http://www.telstra.com.au/abouttelstra/advice/mobile/spam/ does not produce the required result. I guess the link is now out of date.

 

Instead it takes you to https://www.telstra.com.au/consumer-advice instead, where there are no details of how to block spam SMS.

 

JoelBarker83
Level 2: Rookie

Re: Text/SMS SPAM from NewMessage

I just received one of these too.

Weird part is that I have the 'Unknown Senders' filter in iOS switched on, and it still made it though to the regular message box.

I've now blocked the number (+61 492 443 425), but who knows how many numbers these scammers have (if it's even a real number)

 

For those concerned that they know both your name and number, remember, that information is usually publicly available in the phone book.

tash6
Level 1: Cadet

Re: Text/SMS SPAM from NewMessage

I just recieved one of these msgs as well.
I hope i am not being charged for this?
Is there anything i should do?
ZW84
Level 2: Rookie
Accepted Solution

Re: Text/SMS SPAM from NewMessage

I got the sms today too:

 

<My Name>, you were mentioned in this photo: http://zokobo.com/c/d?i=dvMbWd44i

 

I went to the ACMA site and they now have a number you can forward the spam sms to: 

 

<Exerpt from the ACMA website>

 

Report SMS spam

 
Spam SMS—0429 999 888

 

When you receive a spam SMS message, you can now forward it to the dedicated telephone number 0429 999 888 to report it directly to the ACMA. You will be billed the standard rate for sending SMS messages by your mobile phone provider. Your report will be recorded in the ACMA's database and used to monitor SMS spam activity.

Registering to use the service is not essential, but does mean that the ACMA can easily contact you about messages you receive.

 

<http://acma.gov.au/theACMA/spam-report-spam>

 
domwild1
Level 8: Inspector

Re: Text/SMS SPAM from NewMessage

 

This is the email the various federal organisations like ACCC, ACMA, ACORN, Scamwatch, Scamnet, etc. get, which all get you to fill in long on-line complaint forms, which help no-one, as they are just kept for the benefit of keeping scam statistics and only result in an automated reply with no investigation:

 

"Hi,

 

Your office receives many SPAM SMS SCAM reports, which result in an automated reply message once the dudded customer has filled in a long on-line complaint for the keeping of scam statistics, but the scammed person will still be out of pocket. Please add the following to your automated reply message as one-click subscription to "Premium Services" via spam SMS messages are prohibited under the telco industry recommendations:

 

1. Tell customer to ring the telco and ask for the money to be refunded. Ignore suggestion to get money back from scammer, that never works.
2. If unsuccessful during the call, mention a complaint to TIO (Ombudsman).
3. Check telco invoice(s). If still unsuccessful, place on-line complaint to TIO, that helps to get the lost money back. Record reference number. Use it later to escalate complaint.

 

The TIO will get the money back, but gets overwhelmed at the moment through the many NBN complaints. All other organisations just keep scam statistics, like ACCC, ACMA, ACORN, police, AFP, Scamnet, Scamwatch, etc. A complaint to the TIO will cost the telco $30 and more if escalated and only that is useful advice to your complainants." End of quote

 

Regards

domwild1
Level 8: Inspector

Re: Text/SMS SPAM from NewMessage

Telstra has now claimed that automated one-click subscriptions to "Premium Services" will cease by December 3 or so of this year, but unfortunately such info has been leaked to journalists before last year but the scamming is still going on.

 

Optus has made no such commitment to its customers and is still ripping customers off as evidenced by the comments in their "YesCrowd" forum.

 

Xenophon MP, Georgianas MP, Hanson MP and my MP Hastie (ex SAS) have not legislated with fines for it to be illegal, only the telco industry code says it is. Hastie MP got me a verbal apology from Telstra HQ in Manila after Telstra scammed me of $20.20 via ORDANNDU GmbH, a German scammer. Got the money back from Manila after mentioning the TIO (Ombudsman).

domwild1
Level 8: Inspector

Re: Text/SMS SPAM from NewMessage

It is because every telco passes your details onto the scammers via a process called "Header Enrichment". Read the "Whirlpool" comms web page with its more than 1,000 complaints about SMS SPAM SCAMS.

 

One-click subscription to "Premium Services" via spam SMS messages are prohibited under the telco industry recommendations:

 

  1. Ring the telco and ask for the money to be refunded. Ignore suggestion to get money back from scammer, that never works. Sending "Stop" does not work, the bills keep on coming.
  2. If unsuccessful during the call, mention a complaint to TIO (Ombudsman).
  3. Check telco invoice(s). If still unsuccessful, place on-line complaint to TIO, that helps to get the lost money back. Record reference number. Use it later to escalate complaint.

Telstra is claiming one-click subscriptions will stop on Dec. 3 this year, but such info has been leaked to journalists in 2016 before. Optus is still at it too; read the comments in the "Yescrowd" forum.

domwild1
Level 8: Inspector

Re: Text/SMS SPAM from NewMessage

Forget ACMA, ACCC, ACORN, Scamwatch, Scamnet, etc. as all they do is keeping scam statistics and they certainly do not investigate. You are wasting your time filling in long on-line complaint forms.

 

The TIO will get your money back for sure and that is all that matters.

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