barra449
Level 2: Rookie

Transfer pre-paid account from standard SIM to micro SIM in new device

 

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5 REPLIES 5
Level 24: Supreme Being
Level 24: Supreme Being

Re: Transfer pre-paid account from standard SIM to micro SIM in new device

Go to a Telstra store the staff will do it for free.

barra449
Level 2: Rookie

Re: Transfer pre-paid account from standard SIM to micro SIM in new device

I do not have access to a store as I live in a remote area. Can I do this process online?
Level 24: Supreme Being
Level 24: Supreme Being

Re: Transfer pre-paid account from standard SIM to micro SIM in new device

The only other option is to ring 132200 and get a new SIM card sent out to you.

https://crowdsupport.telstra.com.au/t5/Accounts-Plans/SIM-Card-Sizes-and-Replacements/ta-p/610455
barra449
Level 2: Rookie

Re: Transfer pre-paid account from standard SIM to micro SIM in new device

thanks for that. Would the new micro SIM card be blank or would it already have my old account
details transferred onto it? If not how do I transfer my old account to the new SIM card?
Support Team
Support Team

Re: Transfer pre-paid account from standard SIM to micro SIM in new device

Hi @barra449,

 

A blank SIM can be sent out for you to activate online or by calling once you receive it. 

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