CrowdSupport®
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Level 1: Cadet

Where is my phone

Hi,

 

I changed my pre paid plan to a post paid plan on Feburary 13th, 2020 so that I could upgrade my handset to the new Samsung S20 Ultra 5g, but have not recieved anything indicating that this part ever got processed. I need a new handset and want this fixed ASAP.

 

I have also attached photos of the messages from "Angeline " as she is the person I was speaking to 

 

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