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Level 1: Cadet

How do I remove the automatic data top up from my account?

Level 1: Cadet

Hi, I'm currently on a $75 Go Mobile Swap Plan with a Samsung Galaxy S7 as the leased phone. My contract ends on December 15, 2018.Can someone please confirm that I am only able to upgrade to another phone with plan before the contract ends without i ...

Level 1: Cadet

Whats the cheapest plan telstra have going for galaxy s9+. With at least 10gb data and internation calls

Level 1: Cadet

Just curious if it is possible to use an iPad and insert a SIM card and on the $69 unlimited data plan?

Level 1: Cadet

Is it possible to downsize my plan? I really don’t want to pay $156 a month just for data that I don’t even use! Will they let me downsize? If so, how much will the fee cost me?

Level 1: Cadet

I have international roaming pack but cant get it to work in fact I have accidentally bought 3 packs! Prepaid

Level 1: Cadet

Hi, I have recently changed jobs and moved overseas. My old corporate mobile plan is about to be terminated and I won’t need to use my Aussie mobile much at all for the next 3 years, although I want to retain my number. How do I do this? thanks!

Level 1: Cadet

I've received a message about Long Life Extra, and looking at the comparison with the standard long life plan it seems the choices now are between a 30¢/min. call charge or 78¢ (or thereabouts).
I thought I had been paying 15¢/min. on a long life plan ...

Level 1: Cadet

Just wondering whether it is possible to suspend a current postpaid plan for one month?
We have a 12 month BYO plan due to be rolled over in December. Is it possible to stop the use of that phone/number? Happy to still pay the billing cost if necess ...

Level 1: Cadet


I am moving abroad in a month and just wanted to know my options as my phone is in a 24 month contract. Is my only option paying out the contract or is there another way?

Level 5: Eagle Eye

I am on Prepaid Long Life  and am thinking about changing to Long Life Plus and was told by Prepaid 125111 all I would lose is the bonus call time But upon reading the Website It says I will lose everything and will then Have to make a Recharge to us ...

Level 2: Rookie

I have a nokia lumia phone and wish to change to a Nokia 6.1 which uses a nano sim. How do I do it?

Level 1: Cadet

Level 1: Cadet

on the one account about 4 months early. I want to know what I would have to pay out, so I did a live chat. I was told it would cost $440 to end both but if I was recontracting he would waive this. So I said I would look what phones and plans were av ...

Level 2: Rookie

Attemped to redeem the OneDrive 200GB for free offer and I get this error: "Microsoft was unable to set up your OneDrive bonus storage at this time. This may be due to a technical glitch so please try again." Clicked the 'Try Again Button' and reciev ...

Level 1: Cadet

hi my 24 month plan contract ended on 14/03/2018 now i receive dthe last bill and i just paid it. now what plan am i on now? and how much should i pay for it? i used to pay 99 and the last bill was 95. i would like to stop the plan and start rechargi ...

Level 2: Rookie

Hi,My Telstra mobile contract ends on 31/3.  Speaking to Telstra "chat" earlier in the month I was told that if I switched to another provider before the contract ended I would have to pay an early termination fee even though I have paid all the cont ...

Level 1: Cadet

Go Mobile Casual Plan $70Third month RunningI WISH TO STOP THE EXTRA $0.05 "Mbl.Enhanced SMS" FeePlease get back to me and confirm that there will be NO MORE "MBL.ENHANCED SMS" FEES ON EVERY CALL I MAKE THANK YOU - Neil 

Level 2: Rookie

Hi there,  I've  just recently cancelled my phone plan with Telstra (at the end of a contract) and have been charged an $8 fee for porting out my number to another carrier. This was the same carrier they got it from 2 years earlier, who got it from a ...

Level 1: Cadet

So I lost my phone and requested that my sim be suspended (used work phone). It was relocated (thanks Prahran police) and I want to reactivate it. Problem I can't ring to reactivate it (it is my only phone) and I'm not near a phone until next week. I ...

Level 1: Cadet

So what you choose, or is it really come down to.personal preference??

Level 1: Cadet

Do you know how to select the plan or prepaid for mobile?

Level 1: Cadet

Called Telstra to renew two mobile business phone plans - used the number listed on the business website. It 20 mins for the Tesltra employee to determine that I had been put through to the wrong department, and I was then expected to wait in the que ...

Level 1: Cadet

12 months ago I was signed up to a $95 swap plan. I was told that after 12 months I could go into any store and if my phone was in great condition, I could pay $99 and swap my phone to a new swap plan as long as I sign for 24 months.

Upgrade Fees You ...

Level 2: Rookie

I signed up for a sim only plan on Tues 13/3, Received an email that my applic had been cancelled due to not supplying documentation (ID, etc)on Wed 14/4. I went into the store that very afternoon (ie wed 14/4) and supplied all documents and was told ...

Level 1: Cadet

Went to Telstra Chermside at 10.01am this morning to see about adding a service; was told the wait was up to 30 minutes. It has now been 105 minutes with no call and not even an update! This is the second such instance in a month at the same store. I ...

Level 3: Gumshoe

That's just letting you how much you would pay if you did not have unlimited plan your bill will be only $49 when you get it

Level 1: Cadet

Don't ever try to use "Trib", I've tried, after reading all the information that I could, it led me thinking it was a free service but I found out that there's a fee on my monthly account, you could say it was my fault for not noticing it on my accou ...

Level 1: Cadet

I signed up for a plan to port in my number, yesterday my service got disconnected and I got an email that i am switched to Telstra post paid however I did not receive my new SIM! I went to online chat and bought a new SIM to call Telstra but thei ...

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