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mscaus
Level 1: Cadet

I signed up to the $159 double data plan for the new iPhone XS Max on Friday. It was originally 60gb but advertised for 120gb.
This hasn’t been added to my account and live chat, anyone I call or the stores will not help me. When I call they have no i ...

winterdog
Level 1: Cadet

Can a Telstra unlimited mobile plan on an iPhone 8plus be used as a hotspot with a wifi only iPad without effecting data download or speed. Can Telstra actually identify that a phone is tethered to another device? 

dan8se7en
Level 1: Cadet

I have upgraded to a new phone on the $99 mobile plan which includes Foxtel Now starter pack. I have been trying to redeem from the My Offers screen throught the Telstra website and mobile apps but the Foxtel Now offer is not there to redeem. I have ...

VIDaytona
Level 1: Cadet

I pre-ordered the new iPhone Xs Max online 2 days ago on the 19th of September, hoping to receive them on 21st September when it’s launched. I was stoked when I got the email to say that my order has been dispatched. As I tracked my order this mornin ...

Jasoncarpenter
Level 4: Private Eye

Hi community, i have just changed over to a new new plan which comes with a couple add ons, such as Foxtel now subscription and a 6 month Apple Music complimentary offer.  Despite two long online chats with telstra, I can’t seem to explain that I don ...

Bushie99
Level 2: Rookie

I have just renewed my BYO contract and have found out in the fine print that family data sharing is no longer available.  Not happy Telstra what a backward step!

Jessbellini
Level 1: Cadet

Ive accidentally selected the lease mobile instead of the buy mobile for my new plan on new phone feeling, how can i change this to buy intead of lease?

Annie1313
Level 1: Cadet

I need a better plan. How do I get one? Annie

Russ14
Level 1: Cadet

How do I find out when my plan ends?

Ken68
Level 1: Cadet

As part of my monthly $149 plan I have an allowance for calls and data when traveling overseas. I am currently in Europe and this has not worked in 18 days.
The plan also includes 2 x $5 shared data Sims which have been discontinued by Telstra.

I have ...

winterdog
Level 1: Cadet

Can a Telstra unlimited mobile plan on an iPhone 8plus be used as a hotspot with a wifi only iPad without effecting data download or speed. Can Telstra actually identify that a phone is tethered to another device? 

rlm
Level 2: Rookie

My current mobile plan is out of contract so I signed up for a BYO plan and opted to use my current phone number rather than get a new one.

So my SIM turns up today and it turns out I have been given a new number.

I currently have 2 active services but ...

Deb75
Level 1: Cadet

i need a statement from October 2106

Ajaay
Level 1: Cadet

Hi, I need to disable Voice2Text, Message2Text, Message bank and all such services. I just need that if I don't pick up the call OR I disconnect the call, there is no further notification after that including text message or voice mail or message ban ...

tre1996
Level 1: Cadet

My plan ended on 17 th telstra 24/7 started my new plan 2 days before it ended was not supposed to how can i fix this charged me $10 more on there incompetents

Waikikamukau
Level 4: Private Eye

Can I purchase a new phone and have it placed onto an existing plan already with an MRO on it? Short story long, had an iPhone, dropped it (unknowingly) whilst boarding a 737 only to be crushed by the push-out tug after cabin doors closed (seriously) ...

Mooniz
Level 1: Cadet

Hello , I took a phone with a plan last March 2018. I’m moving overseas for two months and i wanna know if it’s possible to stop the plan for the two months overseas. I hope it’s possible because I don’t wanna pay for anything as I’m not using it .. ...

Chase2
Level 1: Cadet

Hi when my mobile contract ends in October will my bill reduce?

Milney
Level 1: Cadet

Hello, Today I purchased an iPhone 6 on a 24-month contract. The other day my Optus pre-paid phone was lost, but we were able to transfer my mobile number across in the Telstra store when setting up the contract. Everything went fine, when I got home ...

Jasoncarpenter
Level 4: Private Eye

Hi community, i have just changed over to a new new plan which comes with a couple add ons, such as Foxtel now subscription and a 6 month Apple Music complimentary offer.  Despite two long online chats with telstra, I can’t seem to explain that I don ...

Ken68
Level 1: Cadet

With my plan I have an allowance for data and calls included. When I arrived in Europe the phone would/could not pick up any service.
I also have two SIM cards attached to the plan which are on the discontinued data sharing plan. As the main phone did ...

Steve1984
Level 1: Cadet

So I signed up to a new iPhone plan with Telstra on Friday last week and in the past plans I have signed up to StayConnected and pay the $13 per month. Telstra have since changed the name of this and I missed it.
My phone is soon to arrive and when I ...

josee
Level 1: Cadet

it is black and 4gx and I don't even have a pin

Kiki45
Level 1: Cadet

I got a text from Telstra to say that my data had been changed and only used for 1 device. I had switched over to Telstra 2 months ago as my husband is with Telstra and we shared data and bundle home and mobiles. I contacted Telstra and they advised ...

nathanwonders
Level 1: Cadet

I have been a Telstra customer for over 10 years, we have all our family’s mobiles business and home internet/phones with Telstra. If Telstra does not bring back the $5 companion plans for premium customers I will be ripping everything off Telstra an ...

carlton888
Level 2: Rookie

Your online shop is not working,please repair the website ,While trying to order a device or services online it tells the user to go to the nearest Telstra store, instead of giving you an order number !!! VERY INCONVENIENT ! ((

Moosie
Level 1: Cadet

Telstra,A couple of years back I was absolutely desperate to get away from being a Telstra customer due to the ABYSMAL support.Subsequent to that and lots of complaint feedback, I personally began to notice a dramatic improvement in service responsiv ...

Smithfaced
Level 1: Cadet

Requesting foxtel now subscription on my account   <email removed to protect your privacy>

Logan88
Level 1: Cadet

So i have tried 3 times to walk into a telstra store to recontract a device, each time i couldn't be seen until at minimum the next day "need a booking"Go to book an appointment for today -- No times availabe -.- When did telstra become apple.... I'm ...

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