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Gw271
Level 1: Cadet

Outage alerts have been the same for 2 days with no ETA for resolution. When connecting to Foxtel Now via mobile data the error message is 'no wifi connection' I have used Telstra fit it services and it has detected an issue but no updates. Anyone el ...

ys123
Level 1: Cadet

G'day, I had planned to buy a Telstra Iphone Pro on a $50 plan, but my credit check was declined. This was surprising. I did a bit of digging and eventually found out that I have an excellent credit rating from Equifax and could see who all made a cr ...

Ac91
Level 1: Cadet

Im currently overseas and have misplaced my simcard which I need to access my WhatsApp. I have been searching for an hour and cannot find a way to contact Telstra through email. Only by phone and I have no international calling. 1-how is it possible ...

JordanD
Level 1: Cadet

Here I was looking forward to using some of the extra supplement money to buy out my phone finally and reduce the cost of my plan each month. The price was siting around $300 which would be gone next week.  Youll understand my shock when I check toda ...

l0l
Level 1: Cadet

hello, I would like to ask do you have any sim only plans for students under 18 and the ccost is lower then $30? because I just thought that I use less data but make a lot of calls, and the credit that I use on calls is over $60. (that is a pre-paid ...

RochLiy
Level 1: Cadet

I upgraded my plan on the MyTelstra app and have received an email with confirmation. Yet today I got my bill and it doesn't show the new charges and I am yet to receive my phone.I've tried all the online help options but none of it helps. I really n ...

jacquie5
Level 1: Cadet

Trying to do this for a friend through a web browser. Have logged into her account. Chosen Prepaid Longlife> recharge> only long life options seem to appear not prepaid max.

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

Dez72
Level 1: Cadet

Would like to add international calling to my two my cell phones 

Nabby
Level 1: Cadet

If I already have an account. Do I still need 100 points including photo I.D at my local telstra shop for a new plan and new mobile phone

Sody
Level 2: Rookie

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

scott-taylor
Level 1: Cadet

Hello, I currently have a personal plan with Telstra however I do have a business. My wife has recently been made redundant and so I need to organise a phone & sim for her. She will likely want an iPhone 11. Can you please advise if it will be more c ...

Flimnasp
Level 1: Cadet

Hi.I was wondering if it is possible to get my physical SIM Card changed to an eSIM and keeping my number and plan etc on my post-paid account?Can I ring Telstra up and do it over the phone if it can be done or would I need to go into a physical Tels ...

Leydi
Level 1: Cadet

Hi everyone, I just got my first mobile phone plan on 26th of April. It has only been 2 weeks yet I have already been sent with a bill with full-month's amount and is due in 2 days. I was expecting to be billed by the 25th of this Month. Can someone ...

Tamagotchi
Level 2: Rookie

Hey I want to upgrade my phone due to needing the camera to be better for work - I can access the new phone feeling, but it says I have to send my old phone back to them which is fine, but do I get my new phone first? I can't be without a phone for w ...

Gandalf2
Level 2: Rookie

Yesterday I upgraded a mobile plan that shared data with 5 other devices my wife and I use. The upgrade worked but the new plan data is not being shared, even though it is supposed to be shareable. How do I have this fixed, short of phoning Telstra d ...

Powwow
Level 3: Gumshoe

Hi all,  I paid an overdue bill and it shows on my account page as "paid in full". More than 24 hours later when I try to upgrade my iPhone and plan, I get the below message. "You can only upgrade to a new phone after your outstanding balance has bee ...

Rattycakes
Level 2: Rookie

Hi guys - put an order in on the 28th of March for a new sim + number transfer. Apparently it is yet to ship, the order tracking won't work and every avenue of customer service I try tells me I can't contact them over this due to the Covid-19 outbrea ...

Annabell2020
Level 1: Cadet

Hi account number <account number removed to protect your privacy>   Hi due to being in isolation because of Covid 19, we do not have the home internet where we are and I am trying to change the place attached to my mobile number.   I have change thi ...

tennis3
Level 1: Cadet

Are there charges if I use Whatsapp to make international calls from Australia?  Will the call use data?  I have a set amount of data and then I will be charged extra per month.

ys123
Level 1: Cadet

G'day, I had planned to buy a Telstra Iphone Pro on a $50 plan, but my credit check was declined. This was surprising. I did a bit of digging and eventually found out that I have an excellent credit rating from Equifax and could see who all made a cr ...

Ac91
Level 1: Cadet

Im currently overseas and have misplaced my simcard which I need to access my WhatsApp. I have been searching for an hour and cannot find a way to contact Telstra through email. Only by phone and I have no international calling. 1-how is it possible ...

nick129
Level 1: Cadet

Hi  I changed my plan and ordered a new phone on 1 May 2020 (order 1-2444970237033).  I was told it would be delayed and take 10 days, which it has. Now when I track the order on the Telstra site it says that the order is complete but I haven't recei ...

LydiaP
Level 1: Cadet

I ordered an iPhone 11 on a plan on Friday May 8th and I got the confirmation email to say that the order is confirmed but I’m still waiting on the email to say my phone has been shipped. I’ve been waiting almost 2 weeks

MaryH12
Level 1: Cadet

Hello,  so i applied for a telstra plan last week. i got the confirmation order the day after then 2 days later got a bill activation with an account number. does this mean i have been approved for the plan? I understand with the covid-19 there will ...

JamesGG1
Level 1: Cadet

I would like to upgrade my plan to 100G of data with an iPhone 11 pro. For comparison, Optus has the same deal with a $750 saving over the length of a 4 year contract. Has anyone had any luck with getting Telstra to at least price match competitors o ...

Hellybean
Level 1: Cadet

Can I trade in my current iPhone XS to Apple to get an upgraded phone - while still under contract and making phone repayments to Telstra? I would still pay off the old phone, just transfer Sim to the new device. Is this allowed? 

coz93
Level 1: Cadet

Hi,My fiance has been getting emails, calls and letters from a collection agency for a mobile phone plan he did not create. He had never had a telstra account until I added him onto mine. it is for an Iphone 8 max which he has never owned. We have be ...

pang_lo
Level 1: Cadet

My 12-month sim-only plan is ending next week. It was a $69 30GB Mobile BYO Plan, but included an additional 30GB Bonus Data Allowance and a $20/month discount. That's a better deal than anything Telstra currently offers for existing customers. When ...

harassed
Level 1: Cadet

I previously had message bank setup but wish to change to message2txt. I followed the instructions to turn off messagebank which was supposed to automatically activate message2txt. It didn’t. I then used ##004# and that also hasn’t worked. How can I ...

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