CrowdSupport®
Accounts & Plans

Mobile Plans & Rates

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
Harman2
Level 1: Cadet

i want to know the reason why my plan has been canceled.and now what can i do? the thing is, i cant pay that whole amount altogethernow what will be the solution and why they charged me cancellation fee, i didn't request to cancel my plannow, what is ...

muttikins
Level 1: Cadet

Now that I have been changed to the new $40.00 mobile can I please have the data on my mobile phone unblocked so that I can receive mms messages on my phone please. Marie Johnson  <edited for privacy>

Shelldragon
Level 1: Cadet

I would like to know how can I cancel my Stay connected Advanced through my account as I am unable to speak to anyone over the phone  

DanielG90
Level 1: Cadet

HiI'm trying to consolidate my wife's and my own Telstra mobile accounts and am unable to contact anyone about it. None of the self help options on the app or the website seem to be able to direct me to this specific request. Is there somewhere I sho ...

Shaun2222
Level 1: Cadet

I have two mobiles on $60 month to month - Telstra are offering my plan for $ 50 on a 12 month plan - I asked if I could go on the 12 month plan for $50. They told me no because I am an exisiting customer. I said so to get the better deal do I have t ...

Minks
Level 1: Cadet

Hi,How do I transfer my Telstra post paid number from old phone to new unlocked phone (bought elsewhere)?Thanks

maria42
Level 1: Cadet

when I make plan change online is it instant or does it take time before plan is activated?

Adaldy
Level 1: Cadet

I signed up for a new plan and phone a week ago and havent heared a thing. And when i tryed to track it, it cant be found.

Stini
Level 1: Cadet

As I'm going to be housebound for some time, I want to transfer my Telstra post paid mobile to the extra small sim only plan but the online checkout does not seem to be working to allow me to process the order.  Is anyone else having trouble with pro ...

Odinx
Level 2: Rookie

I've  I put a order in for a new BYO plan I've got the confirmation email on Thursday but Still haven't received anything about SIM card being sent

Odinx
Level 2: Rookie

I've  I put a order in for a new BYO plan I've got the confirmation email on Thursday but Still haven't received anything about SIM card being sent

Ch90
Level 1: Cadet

I got a email from Telstra today, I didn’t understand what it actually mean. Can you please explain me in another email in-detail. Thank you 

QueenB94
Level 1: Cadet

I really wish I new how to upgrade my prepaid phone to a new phone 

0111
Level 1: Cadet

 You have advised that the subject  monthly credit I now receive, and have received for at least five years, is about to end. You did not say why it is ending. Do I need to do something to retain it ? Or, do you just wish me to go away and do busines ...

JayJay92
Level 1: Cadet

Hi,I just tried to buy $30 sim card with prepaid plan,But there is no section for transfering number from optus.So, i am worried about i will get new number from Telstra if i buy it like this online. Is there any way to buy Telstra Sim card transferi ...

Rayyyyyyy
Level 2: Rookie

I was trying to upgrade my phone online today together with a plan for Apple Watch Series 5. but the website just said it was out of stock. Just wondering when can it get back in stock? any estimated date?Thanks guys.

bbberrocca
Level 1: Cadet

Hello all, Hoping someone can help me out here. I currently have a iPhone XR on a plan with Telstra, and today attempted to sign a second up for my son. Used the same account details, drivers license and everything that I used to sign mine up, but la ...

Chell919
Level 1: Cadet

Premium SMS transaction not completed. Spend limit exceeded. For details or to increase your limit call 1258880 (call charges apply). This msg is free.

ABM1
Level 2: Rookie

Good day, on the 29 th November 2018 I changed my plan for $49 and 15 gb to $49 for 30gb and for doing it online the operator gave me an extra 5gb wich makes it 35gb for $49. To date i have not received the extra 5gb data per momth. can we please rec ...

Renee9
Level 2: Rookie

Allowed and blocked Activity and calls displaying 0 for Telstra mobile protect. Saying No results please try a broader field and search again

Harman2
Level 1: Cadet

i want to know the reason why my plan has been canceled.and now what can i do? the thing is, i cant pay that whole amount altogethernow what will be the solution and why they charged me cancellation fee, i didn't request to cancel my plannow, what is ...

muttikins
Level 1: Cadet

Now that I have been changed to the new $40.00 mobile can I please have the data on my mobile phone unblocked so that I can receive mms messages on my phone please. Marie Johnson  <edited for privacy>

Shelldragon
Level 1: Cadet

I would like to know how can I cancel my Stay connected Advanced through my account as I am unable to speak to anyone over the phone  

DanielG90
Level 1: Cadet

HiI'm trying to consolidate my wife's and my own Telstra mobile accounts and am unable to contact anyone about it. None of the self help options on the app or the website seem to be able to direct me to this specific request. Is there somewhere I sho ...

Shaun2222
Level 1: Cadet

I have two mobiles on $60 month to month - Telstra are offering my plan for $ 50 on a 12 month plan - I asked if I could go on the 12 month plan for $50. They told me no because I am an exisiting customer. I said so to get the better deal do I have t ...

maria42
Level 1: Cadet

when I make plan change online is it instant or does it take time before plan is activated?

Adaldy
Level 1: Cadet

I signed up for a new plan and phone a week ago and havent heared a thing. And when i tryed to track it, it cant be found.

Stini
Level 1: Cadet

As I'm going to be housebound for some time, I want to transfer my Telstra post paid mobile to the extra small sim only plan but the online checkout does not seem to be working to allow me to process the order.  Is anyone else having trouble with pro ...

Allie4
Level 1: Cadet

Why has my new service been activated but I haven’t received my order?? One section in tracking says that it hasn’t been sent yet and is still in progress, another section says the order has been completed and activated. I haven’t received my new pho ...

Renae5615
Level 1: Cadet

Hi, I changed my pre paid plan to a post paid plan on Feburary 13th, 2020 so that I could upgrade my handset to the new Samsung S20 Ultra 5g, but have not recieved anything indicating that this part ever got processed. I need a new handset and want t ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit