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Gordy64
Level 1: Cadet

Telstra data plans on prepaid mobiles range from $40-20gb=$2gb. $50-28gb=$1.78gb. $60-38gb=$1.57gb. Now the $150-60gb=$2.50gb and the $300-150gb=$2.gb. Question being,why doesn't Telstra offer better data rates ie $300 recharge = 300 GB =$1gb

GML2
Level 2: Rookie

Telstra Air doesnt work

ABM1
Level 1: Cadet

Good day, on the 29 th November 2018 I changed my plan for $49 and 15 gb to $49 for 30gb and for doing it online the operator gave me an extra 5gb wich makes it 35gb for $49. To date i have not received the extra 5gb data per momth. can we please rec ...

Daz76
Level 1: Cadet

Changed from postpaid Telstra plan to prepaid Telstra plan two days ago. Recharged as instructed but can only make and receive calls since. Data and messaging is not working on Telstra mobile network. Help, I need my phone for work!

TiffyLee
Level 1: Cadet

I applied for a new phone contract over telstra chat I was approved for the credit check but telstra declined me... I was wondering if anyone else has had this before?My credit score is not bad, I am not owing money anywhere, I also have no defaults.

Lucyyparsons
Level 1: Cadet

Hi,I recently started a post paid service. On the day of receiving my phone, I didn’t receive my esim or a physical SIM card. Do these come separately?

Antitelstra
Level 1: Cadet

To anyone considering joining with Telstra, beware! 

They do not provide updates on best deals (Charging $90 per month for 5gb to people with mental health illness)   Charging monthly fees for ‘Staying connected’ - to illegible customers. - Poor custo ...

JC201
Level 1: Cadet

After being told my mobiles were out of plan, I have updated to a medium monthly plan. The

Rym
Level 1: Cadet

When I receive a voicemail, there is no norifications. 4 hours with Telstra support it’s not fixed. this is not message2txt or anything like that. Just a message to tell me to call 101. tries the usual reset settings etc. any tips?

abthomp
Level 11: Detective

Got a SMS today advising that International Day Pass has been enabled on my service.Why would Telstra do this without me asking for it?

ABM1
Level 1: Cadet

Good day, on the 29 th November 2018 I changed my plan for $49 and 15 gb to $49 for 30gb and for doing it online the operator gave me an extra 5gb wich makes it 35gb for $49. To date i have not received the extra 5gb data per momth. can we please rec ...

Renee9
Level 2: Rookie

Allowed and blocked Activity and calls displaying 0 for Telstra mobile protect. Saying No results please try a broader field and search again

SRO92
Level 1: Cadet

Hi. I'll be travelling to Paris early next year. As I'll be alone, for safety I'd like to have the option to make any emergency calls if need be off of my mobile. I have 2 questions:- Does it cost anything to receive calls from Australia while I'm tr ...

Tweber
Level 1: Cadet

Hi i am trying to view previous bills and I am met with a page stating that previous bills are no longer available, this has been the same for over a month. When will it be fixed

Santoshmijar9
Level 1: Cadet

I wanted to order a plane phone which is iphoen 11 pro...i fill up all the form i tried to submit but couldn't..it says loafing for an hour.

Bowenboi
Level 1: Cadet

sim perm locked

sara731
Level 2: Rookie

Hi, I would like my mobile number unlisted but still maintain the caller id, would I be able to change it via online or on the 24/7 app? Thanks! 

LeslieC
Level 1: Cadet

I am currently with Optus and I am considering a 12 month plan with telstra and hope to keep my number from Optus. So I do know that you can number port and should port while the Optus plan is active and close to when it ends. However right now my op ...

cfaz
Level 1: Cadet

Hello, I have bought a new phone outright and need done help sorting out my existing plan which is due to expire soon.i am wondering if there is still a byo plan?

birdsst
Level 1: Cadet

I have my internet with Telstra, but mobiles for all family members (4) with Optus.  This is primarily because Optus allow me to share 120gb of data across the 4 mobile phones.  Does Telstra offer anything similar?

GML2
Level 2: Rookie

Telstra Air doesnt work

Daz76
Level 1: Cadet

Changed from postpaid Telstra plan to prepaid Telstra plan two days ago. Recharged as instructed but can only make and receive calls since. Data and messaging is not working on Telstra mobile network. Help, I need my phone for work!

JC201
Level 1: Cadet

After being told my mobiles were out of plan, I have updated to a medium monthly plan. The

Tfan
Level 2: Rookie

I have been a long term Telstra Customer and have used a few of the Telstra Roaming packages over the years.The current Telstra International Day Pass at $10 has some positive inclusions/benefits and can save many people from "Bill Shock"But for me/u ...

Shannon_06
Level 1: Cadet

In January 2019, I compared Telstra and Optus. It was a toss up, but I went Telstra given their lease t&c I felt were better then Optus when adding "Assure" I signed up for the 24 months, on those T&CI have lost my handset. I phoned Telstra on Monday ...

Mick21465
Level 1: Cadet

the best way to get value out of a shared data plan

Station555
Level 2: Rookie

Hi, Ive just changed my plan to prepaid and am wanting to setup the auto recharge option.  However it looks like I only get the option to auto recharge on the same day each month, or when the credit reaches a certain amount.  Given that Im on the $40 ...

Vineesh
Level 1: Cadet

Telstra is still more expensive when compared to Vodafone and Optus. We as students are also eligible for 10% discount on top of Optus and Vodafone lesser expensive plans.  Why can't Australia biggest telco afford to give 10% discount to students?  

BC33
Level 1: Cadet

HI there,  Currently I have a postpaid Telstra number A, and a prepaid Telstra number B.Is it possible to swap the numbers, so that it would become :Postpaid with number Band Prepaid with number A ? If yes, can it be done online?and any downtime? Tha ...

SD87
Level 1: Cadet

Can I top up airg

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