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abthomp
Level 11: Detective

So we just got an e-mail saying that "As part of the commitment to simplify our products and provide great service" Telstra are increasing the cost of the wife's mobile plan to $40/month. This is on top of an increase from $30 to $35 in August 2019.  ...

Mujibul
Level 1: Cadet

Hi, my contract ended a few days ago and I have been trying to disconnect from Telstra for ages but there is just no way to contact them!
Now, I am getting a bill for $60 which is absolutely outrageous. I have paid off my phone so why would I still pa ...

dougall9
Level 1: Cadet

my wife and I both have post paid telstra plans with heaps of mobile data we never use. If we get an extra sim on the same account  can we use some of our excess data on that??  

Jiehan
Level 1: Cadet

HiMy parcel was sent to Brisbane and I called the delivery and they said the address was wrong Could you please check and resend me the sim card.  Thank you!

WaresCal
Level 1: Cadet

Hi all, I’m currently overseas during the COVID-19 lockdown and was wondering how I can suspend my Post Paid Account until I return to Australia? Cal

Andy1001
Level 1: Cadet

Hello I have been given an extra 25G of data as of the corona virus offer. My question is were is it. On my phone, my home internet, wife's phone ? Confusing at the least

mon-a-tron
Level 1: Cadet

Hi, 
I have currently have 2 mobile devices on my account. I have just signed up to a third so I can have a access to a mobile internet service while working from home due to this virus.
The new device is not connected to my current account and I don't ...

Odinx
Level 3: Gumshoe

I've  I put a order in for a new BYO plan I've got the confirmation email on Thursday but Still haven't received anything about SIM card being sent

Haris2887
Level 2: Rookie

Hello All.I know time are tough ATM with Covid-19 etc...I wanted to know what the process is to speak to someone either via chat (which seems to be broken) or over the phone, I need to upgrade my old plan to a newer one with a new device... Currently ...

MattP2
Level 1: Cadet

How do I add the 25GB of extra data via the 24x7 app? I have a monthly plan and when I go into add ons to see if the 25GB is there, I only have the option to pay for 2, 5 or 8GB.

Odinx
Level 3: Gumshoe

I've  I put a order in for a new BYO plan I've got the confirmation email on Thursday but Still haven't received anything about SIM card being sent

Ch90
Level 1: Cadet

I got a email from Telstra today, I didn’t understand what it actually mean. Can you please explain me in another email in-detail. Thank you 

QueenB94
Level 1: Cadet

I really wish I new how to upgrade my prepaid phone to a new phone 

0111
Level 1: Cadet

 You have advised that the subject  monthly credit I now receive, and have received for at least five years, is about to end. You did not say why it is ending. Do I need to do something to retain it ? Or, do you just wish me to go away and do busines ...

JayJay92
Level 1: Cadet

Hi,I just tried to buy $30 sim card with prepaid plan,But there is no section for transfering number from optus.So, i am worried about i will get new number from Telstra if i buy it like this online. Is there any way to buy Telstra Sim card transferi ...

Rayyyyyyy
Level 2: Rookie

I was trying to upgrade my phone online today together with a plan for Apple Watch Series 5. but the website just said it was out of stock. Just wondering when can it get back in stock? any estimated date?Thanks guys.

bbberrocca
Level 1: Cadet

Hello all, Hoping someone can help me out here. I currently have a iPhone XR on a plan with Telstra, and today attempted to sign a second up for my son. Used the same account details, drivers license and everything that I used to sign mine up, but la ...

Chell919
Level 1: Cadet

Premium SMS transaction not completed. Spend limit exceeded. For details or to increase your limit call 1258880 (call charges apply). This msg is free.

ABM1
Level 2: Rookie

Good day, on the 29 th November 2018 I changed my plan for $49 and 15 gb to $49 for 30gb and for doing it online the operator gave me an extra 5gb wich makes it 35gb for $49. To date i have not received the extra 5gb data per momth. can we please rec ...

Renee9
Level 2: Rookie

Allowed and blocked Activity and calls displaying 0 for Telstra mobile protect. Saying No results please try a broader field and search again

Mujibul
Level 1: Cadet

Hi, my contract ended a few days ago and I have been trying to disconnect from Telstra for ages but there is just no way to contact them!
Now, I am getting a bill for $60 which is absolutely outrageous. I have paid off my phone so why would I still pa ...

dougall9
Level 1: Cadet

my wife and I both have post paid telstra plans with heaps of mobile data we never use. If we get an extra sim on the same account  can we use some of our excess data on that??  

Jiehan
Level 1: Cadet

HiMy parcel was sent to Brisbane and I called the delivery and they said the address was wrong Could you please check and resend me the sim card.  Thank you!

WaresCal
Level 1: Cadet

Hi all, I’m currently overseas during the COVID-19 lockdown and was wondering how I can suspend my Post Paid Account until I return to Australia? Cal

Harman2
Level 1: Cadet

i want to know the reason why my plan has been canceled.and now what can i do? the thing is, i cant pay that whole amount altogethernow what will be the solution and why they charged me cancellation fee, i didn't request to cancel my plannow, what is ...

muttikins
Level 1: Cadet

Now that I have been changed to the new $40.00 mobile can I please have the data on my mobile phone unblocked so that I can receive mms messages on my phone please. Marie Johnson  <edited for privacy>

Shelldragon
Level 1: Cadet

I would like to know how can I cancel my Stay connected Advanced through my account as I am unable to speak to anyone over the phone  

DanielG90
Level 1: Cadet

HiI'm trying to consolidate my wife's and my own Telstra mobile accounts and am unable to contact anyone about it. None of the self help options on the app or the website seem to be able to direct me to this specific request. Is there somewhere I sho ...

Shaun2222
Level 1: Cadet

I have two mobiles on $60 month to month - Telstra are offering my plan for $ 50 on a 12 month plan - I asked if I could go on the 12 month plan for $50. They told me no because I am an exisiting customer. I said so to get the better deal do I have t ...

maria42
Level 1: Cadet

when I make plan change online is it instant or does it take time before plan is activated?

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