Accounts & Plans

Mobile Plans & Rates

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Level 6: Bloodhound

In the iOS Telstra App Im trying to change my plan from 15GB small to 60GB medium plan. I've applied 3 times and 3 times I have seen the "pending " status but nothing ends up happening. Is this a common problem?  Any help is appreciated 

Level 1: Cadet

Right, I’ve had contract phones with Telstra before, Optus, Virgin and currently have Foxte NBN and TV full package. so I decided to go back to Telstra post paid, iPhone 11 Pro. should be simple as family income over $200k a year and pay nominal rent ...

Level 1: Cadet

I recently contacted my local Telstra store to get a quote to fix a crack in the screen of my Galaxy note 10 which is supposed to be covered under Stay Connected. I was told that the sales rep had made a mistake and hadn't added stay connected to my ...

Level 1: Cadet

It's now almost 6 weeks since I created a new personal account and requested the mobile number from a corporate account be transferred.  I had all the right paperwork and authorisations.  Despite repeated calls and visits to Telstra shops, I cannot s ...

Level 3: Gumshoe

Hi all, I have been having a really frustrating experience getting Telstra Porting team to port my number from Optus. This is the fourth week now and all I am getting from the porting team is porting not happening yet due to system issue. What is the ...

Level 1: Cadet

sim perm locked

Level 1: Cadet


I was wondering if it was possible to have two phone numbers running on the same service/plan? I have a dual sim phone and was wanting to get a work/business number without having to sign up to another service as my current personal plan has unlim ...

Level 1: Cadet

My husband & I both have post paid 12 month plans that expire in January.  Mine is $89 plan including 60gb + bonus 30gb of data as well as International Roaming with unlimited calls from a lot of countries.  He has the $69 plan including 30gb + bonus ...

Level 1: Cadet

I want TO know what is happening with SMB69031 or 1-2202747407971. This sim is paid for, all needed information given now i havent heard anything and its been weeks. NOT HAPPY 

Level 1: Cadet

It states that the day pass starts whenever you send or receive a text. Does this include the ones Telstra send you when you transit say Hong Kong for two hours to inform you of Hong Kong rates and then again when you arrive in London etc etc

Level 1: Cadet

sim perm locked

Level 2: Rookie

Hi, I would like my mobile number unlisted but still maintain the caller id, would I be able to change it via online or on the 24/7 app? Thanks! 

Level 2: Rookie

Allowed and blocked Activity and calls displaying 0 for Telstra mobile protect. Saying No results please try a broader field and search again

Level 1: Cadet

I am currently with Optus and I am considering a 12 month plan with telstra and hope to keep my number from Optus. So I do know that you can number port and should port while the Optus plan is active and close to when it ends. However right now my op ...

Level 1: Cadet

Hello, I have bought a new phone outright and need done help sorting out my existing plan which is due to expire soon.i am wondering if there is still a byo plan?

Level 1: Cadet

I have my internet with Telstra, but mobiles for all family members (4) with Optus.  This is primarily because Optus allow me to share 120gb of data across the 4 mobile phones.  Does Telstra offer anything similar?

Level 2: Rookie

We currently have a $29 and $39 plan which we are being told is being increased to a $40 and $50 plan.  We can't afford the increase in plan amount as this equates to an increase of $264 a year.  Is there a $30 and $40 plan that we can be put on inst ...

Level 1: Cadet

Is it standard practice for Telstra not to port a mobile number across within 48 hours or is over a week and counting the norm.

Level 2: Rookie

Hi, I’m currently with Telstra on a $79 Mobile Plan + iPhone device contract that ends 24th December 2020. The current outstanding payout of the device is around $1170. If I upgrade to a new Telstra month to month Medium plan + iPhone 11 Pro now, wil ...

Level 1: Cadet

Can I use my reward points to pay my bill

Level 2: Rookie

I have been a long term Telstra Customer and have used a few of the Telstra Roaming packages over the years.The current Telstra International Day Pass at $10 has some positive inclusions/benefits and can save many people from "Bill Shock"But for me/u ...

Level 1: Cadet

In January 2019, I compared Telstra and Optus. It was a toss up, but I went Telstra given their lease t&c I felt were better then Optus when adding "Assure" I signed up for the 24 months, on those T&CI have lost my handset. I phoned Telstra on Monday ...

Level 1: Cadet

the best way to get value out of a shared data plan

Level 2: Rookie

Hi, Ive just changed my plan to prepaid and am wanting to setup the auto recharge option.  However it looks like I only get the option to auto recharge on the same day each month, or when the credit reaches a certain amount.  Given that Im on the $40 ...

Level 1: Cadet

Telstra is still more expensive when compared to Vodafone and Optus. We as students are also eligible for 10% discount on top of Optus and Vodafone lesser expensive plans.  Why can't Australia biggest telco afford to give 10% discount to students?  

Level 1: Cadet

HI there,  Currently I have a postpaid Telstra number A, and a prepaid Telstra number B.Is it possible to swap the numbers, so that it would become :Postpaid with number Band Prepaid with number A ? If yes, can it be done online?and any downtime? Tha ...

Level 1: Cadet
Level 1: Cadet

Can anyone tell me how Telstra calculates "Fair Market Value"?  I'm trying to decide whether to buy out my iPhone 7+ or sign up again for another two years.  Thanks in advance.  

Level 1: Cadet

Why did we get ripped off our plan and how come it changed so now we don't get to send any credit to the family and buy things with our recharge telstra is starting to be like the government now !! Get nowhere fast unless you give more than you can a ...

Level 1: Cadet

I got a text from Telstra to say that my data had been changed and only used for 1 device. I had switched over to Telstra 2 months ago as my husband is with Telstra and we shared data and bundle home and mobiles. I contacted Telstra and they advised ...

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