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Level 3: Gumshoe

My son has a Telstra id registered to a different phone account. How can he change it to the new account?

Level 1: Cadet

Can I suspend my Bigpond and home phone account or do I have to cancel the service entirely I want to keep my mobile services

Level 1: Cadet

Level 1: Cadet

Hi, I am trying to activate my SIM at, but the form is saying that the order number that I recieved on the letter is stating that it is an incorrect order number, which it isn't. There is either somthing wrong with the form or wi ...

Level 1: Cadet

Hello everyone,

I’ve been trying without sucess to pair my Apple Watch 4 to my iPhone 6. The error I receive is:

“This service needs an update to use Telstra One Number”

After a couple of long web chats and a store visit (web chat support told me to go ...

Level 1: Cadet

After receiving my FIRST Telstra bill, I discovered the  IG8 PTY LTD 3rd party charge appeared in my bill.  Just like every other posts regarding this company since 2016, it is pure scam and Telstra is fully awared of this. (fyi, I don't click on any ...

Level 2: Rookie

I went to check my bill this month, usually its between $199 and $203, today its $1906.45 and its due on the 27th of december and now while typing this I only just realised it says my last bill on the 06th of december which is due on the 18th of dece ...

Level 1: Cadet

I hope someone can help.
I just received extremely poor service from a 'complaints manager' at Telstra.
They were sarcastic, rude and unhelpful. They even cancelled an existing payment arrangement I had in place once the call was over, simply to be nas ...

Level 2: Rookie

I see the Apple Watch Series 4 is now in stock in your Online Accessories shop available to buy outbright but when you go to the plan page still showing out of stock. How to order on plan ?

Level 4: Private Eye

Hi there I am trying to downgrade my Ipad Pro data plan as it is on the incorrect plan. I was unable to be put on the correct data plan instore as the computers were laggy and the representative had no idea why he couldn't choose the data plan I want ...

Level 2: Rookie

I went to check my bill this month, usually its between $199 and $203, today its $1906.45 and its due on the 27th of december and now while typing this I only just realised it says my last bill on the 06th of december which is due on the 18th of dece ...

Level 1: Cadet

Hi i re entered a new contract with a $10 discount in mid november 2018. I see that discount is not being applied onto my bills. Could you please contact me via private message to rectify

Level 1: Cadet

Hi, wanting to know what the process is to return to a previous plan. I updated my previous plan to take advantage of more gigabytes and have discovered that I can no longer afford it an am in financial difficulty. Could someone advise what I need to ...

Level 1: Cadet

Hi I was wondering how I could cancel my phone plan? I am overseas and no longer need my phone plan and can not afford paying $90 a month on a plan I am not using. I have tried everything on this website and nothing is working. I’m getting quite frus ...

Level 1: Cadet

Hi !

I am overseas and have come off contract . I have tried using 24 x 7 chat but just get the “grey screen of death” . The free phone number seems to be for technical support .

Level 2: Rookie

I'm not looking for sympathy, let me make that clear straight away! I signed up recently and have since split with my husband. I need to downgrade now there's less money coming in. Is this possible?

Level 1: Cadet
Level 1: Cadet

I want to downgrade my new plan

Level 2: Rookie

Hi Just wondering when my phone plan finish so I can change my device to another plan

Level 1: Cadet

Telstra is still more expensive when compared to Vodafone and Optus. We as students are also eligible for 10% discount on top of Optus and Vodafone lesser expensive plans.  Why can't Australia biggest telco afford to give 10% discount to students?  

Level 1: Cadet

HI there,  Currently I have a postpaid Telstra number A, and a prepaid Telstra number B.Is it possible to swap the numbers, so that it would become :Postpaid with number Band Prepaid with number A ? If yes, can it be done online?and any downtime? Tha ...

Level 1: Cadet

Can anyone tell me how Telstra calculates "Fair Market Value"?  I'm trying to decide whether to buy out my iPhone 7+ or sign up again for another two years.  Thanks in advance.  

Level 1: Cadet

Why did we get ripped off our plan and how come it changed so now we don't get to send any credit to the family and buy things with our recharge telstra is starting to be like the government now !! Get nowhere fast unless you give more than you can a ...

Level 1: Cadet

I got a text from Telstra to say that my data had been changed and only used for 1 device. I had switched over to Telstra 2 months ago as my husband is with Telstra and we shared data and bundle home and mobiles. I contacted Telstra and they advised ...

Level 1: Cadet

I have been a Telstra customer for over 10 years, we have all our family’s mobiles business and home internet/phones with Telstra. If Telstra does not bring back the $5 companion plans for premium customers I will be ripping everything off Telstra an ...

Level 2: Rookie

Your online shop is not working,please repair the website ,While trying to order a device or services online it tells the user to go to the nearest Telstra store, instead of giving you an order number !!! VERY INCONVENIENT ! ((

Level 1: Cadet

Telstra,A couple of years back I was absolutely desperate to get away from being a Telstra customer due to the ABYSMAL support.Subsequent to that and lots of complaint feedback, I personally began to notice a dramatic improvement in service responsiv ...

Level 1: Cadet

Requesting foxtel now subscription on my account   <email removed to protect your privacy>

Level 1: Cadet

So i have tried 3 times to walk into a telstra store to recontract a device, each time i couldn't be seen until at minimum the next day "need a booking"Go to book an appointment for today -- No times availabe -.- When did telstra become apple.... I'm ...

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