Accounts & Plans

Mobile Plans & Rates

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Level 1: Cadet

Why is it, that every time I walk in to a telstra shop I have to wait for over 40 minutes even if it is to ask just one question with a simple yes or no answer ? You people need to show more commitment and respect toward your customers who pay good m ...

Level 1: Cadet

I am currently living overseas and want to pay out my contact but also will need access when I come home which I do periodically. If I elect to end my contract will I still have service when I go back to Australia? If not what is my best option?

Level 2: Rookie

received this txt message... from 3 July 2019, were changing International Roaming. The next time you activate in an eligible destination, instead of pay-as-you-go rates you will automatically activate an international day pass. Our day passes give y ...

Level 1: Cadet

I signed up for a $65 mobile plan with JB hifi  and "only paid $300" for the phone it  was supposed to be the 'best deal in town', yet I walked out the store and saw the same phone no out of pocket payment and  on a lower plan with optus $59 plus I'd ...

Level 1: Cadet

Re a sms message for 30 gB of extra data

Level 1: Cadet

I have received a sms message re 30 GB of extra data for direct debit, I’d like more information please

Level 1: Cadet

I had called Telstra yesterday morning to move my Sim plan to prepaid. And apparently the request was still in pending status yesterday afternoon. Had to call them again and then the status was in process. Called them today after 24 hours and it is s ...

Level 1: Cadet

So I ordered a samsung galaxy book2 two weeks ago, when I ordered the product I was told it was in stock and I would receive it in 3-5 business days. 5 days later the product doesnt turn up. I contact telstra again asking where the product is and whe ...

Level 2: Rookie

So I 'discovered' my 24mth contract ended months ago, no notification by telstra at all, so business as usual in that regard..Still paying a whopping $75.00 per month for a pissant data allowance of 3gb. I assume included s5 phone was not paid separa ...

Level 1: Cadet

Cranbourne store threw in a “free accessory package” telling me it’s free but charges me repayment plan on billstore manager Aron is full of **bleep** and can’t be trusted. I’ve been with Telstra for a long time but will definitely leave after this c ...

Level 1: Cadet


Level 1: Cadet

Can I use CreditMe2U from a post-paid mobile to pre-paid number?

Level 2: Rookie

I have a $99 lease plan with Mobile Swap Assure.  It has a bit over one year left on the contract.  I have damage to parts of the glass on the back of phone.  When I took it to a Telstra store they said, even with twelve months left on my plan I had ...

Level 2: Rookie

Allowed and blocked Activity and calls displaying 0 for Telstra mobile protect. Saying No results please try a broader field and search again

Level 3: Gumshoe

RE: Mobile Accelerate Casual Plan $25 a month increasing to $30 in August 2019 I received notice that my $25 a month mobile plan that includes $300 of usage (calls/texts) and 200MB of data is going up to $30 a month from August.It does not say what t ...

Level 1: Cadet

How can we get a swap return kit? One wasnt included

Level 1: Cadet

Want to port from prepaid to postpaid for work and other reasons

Level 1: Cadet

Do I still get charged for the whole month if I cancel my service part way through that billing period? Or do I just get charged for the days I have this service? Thanks

Level 1: Cadet

I am out of contract and want to change to a lower price plan

Level 1: Cadet

Can you sign up for a plan and get the phone instore on the same day?

Level 1: Cadet

In January 2019, I compared Telstra and Optus. It was a toss up, but I went Telstra given their lease t&c I felt were better then Optus when adding "Assure" I signed up for the 24 months, on those T&CI have lost my handset. I phoned Telstra on Monday ...

Level 1: Cadet

the best way to get value out of a shared data plan

Level 2: Rookie

Hi, Ive just changed my plan to prepaid and am wanting to setup the auto recharge option.  However it looks like I only get the option to auto recharge on the same day each month, or when the credit reaches a certain amount.  Given that Im on the $40 ...

Level 1: Cadet

Telstra is still more expensive when compared to Vodafone and Optus. We as students are also eligible for 10% discount on top of Optus and Vodafone lesser expensive plans.  Why can't Australia biggest telco afford to give 10% discount to students?  

Level 1: Cadet

HI there,  Currently I have a postpaid Telstra number A, and a prepaid Telstra number B.Is it possible to swap the numbers, so that it would become :Postpaid with number Band Prepaid with number A ? If yes, can it be done online?and any downtime? Tha ...

Level 1: Cadet
Level 1: Cadet

Can anyone tell me how Telstra calculates "Fair Market Value"?  I'm trying to decide whether to buy out my iPhone 7+ or sign up again for another two years.  Thanks in advance.  

Level 1: Cadet

Why did we get ripped off our plan and how come it changed so now we don't get to send any credit to the family and buy things with our recharge telstra is starting to be like the government now !! Get nowhere fast unless you give more than you can a ...

Level 1: Cadet

I got a text from Telstra to say that my data had been changed and only used for 1 device. I had switched over to Telstra 2 months ago as my husband is with Telstra and we shared data and bundle home and mobiles. I contacted Telstra and they advised ...

Level 1: Cadet

I have been a Telstra customer for over 10 years, we have all our family’s mobiles business and home internet/phones with Telstra. If Telstra does not bring back the $5 companion plans for premium customers I will be ripping everything off Telstra an ...

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