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Britney1
Level 1: Cadet

We live in a rural area and require a blue tick phone for better coverage

pfmtn
Level 1: Cadet

I have three mobile numbers; netgear, mobile phone with sim and tablet with sim. I obviously can make and receive calls on phone and tablet. Wouldn't you think that the unlimited call plan would include calls from the tablet as all three devices have ...

Louie1986
Level 1: Cadet

I have a existing plan and it’s cobming to a end and I’m wondering if I can set up my new plan and make a pre order online with out going in to store

Hudson2123
Level 1: Cadet

I've been overseas for 6 months and haven't touched my Telstra bill as I thought I cancelled it and it finished. But turns out it is still going how can I go about this? It's not fixed and it's costing me a lot

JacksonBrowne
Level 1: Cadet

Since I’ve had my mobile account I’m getting charged national call charges to call local mobiles and seen a charge for roaming add ons. What tha??? I’m in Australia never roamed and never approved roaming add ons??? My mobile bills are triple what my ...

goziggy
Level 1: Cadet

Why can’t I increase my plan inclusions? I am currently on a Go Mobile Plus $149 plan and want to increase my inclusions to the next plan up (with 100GB data) I don’t want to recontract and I don’t want to payout my existing handset. I was under the ...

addertive
Level 1: Cadet

What if i want to stay on my current plan.

Longtimecustomr
Level 2: Rookie

When I changed plans is was offered / promised 20gb of data
My plan says 15gb
Why is this ?

Leone1971
Level 1: Cadet

Can you please advise when we will be receiving the Netflix box that was part of our package/deal when we got the iPhone X through the Helensvale branch? We were told it would take 2 weeks and it has been 2 months, a visit to the Telstra shop to no a ...

rlm
Level 2: Rookie

My current mobile plan is out of contract so I signed up for a BYO plan and opted to use my current phone number rather than get a new one.

So my SIM turns up today and it turns out I have been given a new number.

I currently have 2 active services but ...

rlm
Level 2: Rookie

My current mobile plan is out of contract so I signed up for a BYO plan and opted to use my current phone number rather than get a new one.

So my SIM turns up today and it turns out I have been given a new number.

I currently have 2 active services but ...

Deb75
Level 1: Cadet

i need a statement from October 2106

Ajaay
Level 1: Cadet

Hi, I need to disable Voice2Text, Message2Text, Message bank and all such services. I just need that if I don't pick up the call OR I disconnect the call, there is no further notification after that including text message or voice mail or message ban ...

tre1996
Level 1: Cadet

My plan ended on 17 th telstra 24/7 started my new plan 2 days before it ended was not supposed to how can i fix this charged me $10 more on there incompetents

Waikikamukau
Level 4: Private Eye

Can I purchase a new phone and have it placed onto an existing plan already with an MRO on it? Short story long, had an iPhone, dropped it (unknowingly) whilst boarding a 737 only to be crushed by the push-out tug after cabin doors closed (seriously) ...

Mooniz
Level 1: Cadet

Hello , I took a phone with a plan last March 2018. I’m moving overseas for two months and i wanna know if it’s possible to stop the plan for the two months overseas. I hope it’s possible because I don’t wanna pay for anything as I’m not using it .. ...

Chase2
Level 1: Cadet

Hi when my mobile contract ends in October will my bill reduce?

Milney
Level 1: Cadet

Hello, Today I purchased an iPhone 6 on a 24-month contract. The other day my Optus pre-paid phone was lost, but we were able to transfer my mobile number across in the Telstra store when setting up the contract. Everything went fine, when I got home ...

Level 21: Augmented cretsiah
Level 21: Augmented

https://www.telstra.com.au/mobile-phones/plans-and-rates#gomobile   $199 plan critical information does not match up with this above site only shows $129 plan https://www.telstra.com.au/content/dam/tcom/personal/mobile-phones/pdf/mobile-plans.pdf   I ...

Kiki45
Level 1: Cadet

I got a text from Telstra to say that my data had been changed and only used for 1 device. I had switched over to Telstra 2 months ago as my husband is with Telstra and we shared data and bundle home and mobiles. I contacted Telstra and they advised ...

nathanwonders
Level 1: Cadet

I have been a Telstra customer for over 10 years, we have all our family’s mobiles business and home internet/phones with Telstra. If Telstra does not bring back the $5 companion plans for premium customers I will be ripping everything off Telstra an ...

carlton888
Level 2: Rookie

Your online shop is not working,please repair the website ,While trying to order a device or services online it tells the user to go to the nearest Telstra store, instead of giving you an order number !!! VERY INCONVENIENT ! ((

Moosie
Level 1: Cadet

Telstra,A couple of years back I was absolutely desperate to get away from being a Telstra customer due to the ABYSMAL support.Subsequent to that and lots of complaint feedback, I personally began to notice a dramatic improvement in service responsiv ...

Smithfaced
Level 1: Cadet

Requesting foxtel now subscription on my account   <email removed to protect your privacy>

Logan88
Level 1: Cadet

So i have tried 3 times to walk into a telstra store to recontract a device, each time i couldn't be seen until at minimum the next day "need a booking"Go to book an appointment for today -- No times availabe -.- When did telstra become apple.... I'm ...

Adictd2grow
Level 1: Cadet

So what you choose, or is it really come down to.personal preference??

milenapetrofig2
Level 2: Rookie

Do you know how to select the plan or prepaid for mobile?

doug-booth
Level 1: Cadet

Called Telstra to renew two mobile business phone plans - used the number listed on the business website. It 20 mins for the Tesltra employee to determine that I had been put through to the wrong department, and I was then expected to wait in the que ...

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