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Davew1
Level 1: Cadet

Hello, i recently updated to a new mobile contract online and was wondering how quickly it takes to update.i upgraded on line going on a more expensive and larger data plan, but the " dashboard " on the mytelstra site still says the old plan. thanks ...

Renee9
Level 2: Rookie

Allowed and blocked Activity and calls displaying 0 for Telstra mobile protect. Saying No results please try a broader field and search again

JasonC1
Level 1: Cadet

I'm currently on a personal (consumer) plans for three devices and would like to move to a small business plan.  Do any of the sales channels have the authority to do this without charging me a termination fee on the consumer plans?  I would be movin ...

Mick21465
Level 1: Cadet

the best way to get value out of a shared data plan

CT681
Level 1: Cadet

how do i change plans online?

KHammad
Level 1: Cadet

Pathetic customer service along with staff on call. I applied for a new connection of mobile and asked for number to be ported to Telstra low and behold 3 days nothing happened without any mobile and then I had to call and check and was told that the ...

KHammad
Level 1: Cadet

Pathetic customer service along with staff on call. I applied for a new connection of mobile and asked for number to be ported to Telstra low and behold 3 days nothing happened without any mobile and then I had to call and check and was told that the ...

Station555
Level 2: Rookie

Hi, Ive just changed my plan to prepaid and am wanting to setup the auto recharge option.  However it looks like I only get the option to auto recharge on the same day each month, or when the credit reaches a certain amount.  Given that Im on the $40 ...

fauxbogan
Level 1: Cadet

I want to upgrade my plan to include more data. If I move up one plan I keep the higher handset repayments, don't get the bonus data and can't have shared data. I've had the plan for one month, so I'm pretty annoyed I can't shift to a higher plan wit ...

Renee9
Level 2: Rookie

Allowed and blocked Activity and calls displaying 0 for Telstra mobile protect. Saying No results please try a broader field and search again

Franklie
Level 1: Cadet

Do I still get charged for the whole month if I cancel my service part way through that billing period? Or do I just get charged for the days I have this service? Thanks

MrRob1983
Level 2: Rookie

Hi i have decided to upgrade to the s10 plus as im currently on a go mobile plan with new phone feeling and eligible to upgrade. I am getting the s10 plus on a M $79 plan do these include new phone feeling in the contract?

New plan includes 10gig bonu ...

Justin321
Level 1: Cadet

We have acquired a business which included the old owners mobile number / SIM.  It doesn't get many calls but we also don't want to loose any customers.  Whats the cheapest way to keep the number and forward it to either my mobile or my business part ...

Sallyslap
Level 1: Cadet

If I downgrade my current plan does that automatically cease my current plan. I own the handset.

Granny-1948
Level 1: Cadet
Dug3426
Level 1: Cadet

I cannot open Telstra live chat I am currently in Canada and trying to cancel my plan??

Brewer245
Level 1: Cadet

Hi I am returning from living overseas the past 2 years and I just placed an order for a new SIM only plan and entered the address as my brothers so that it might be ready when I arrive. As I completed the order, the message stated I needed to show t ...

Norffeh
Level 1: Cadet

I've been with Telstra for a number of years and about 12 months ago I got a new plan. I am no longer travelling as much for work, and I wondered what the fee was to reduce the plan and keep the same handset. How do I work out the figure for the Earl ...

Dana211
Level 1: Cadet

I just bought the series 4 Apple Watch with Telstra and was wondering, does those costs ($31/month) get added to my current phone plan I am on? So I pay all of it together?

Mick21465
Level 1: Cadet

the best way to get value out of a shared data plan

Station555
Level 2: Rookie

Hi, Ive just changed my plan to prepaid and am wanting to setup the auto recharge option.  However it looks like I only get the option to auto recharge on the same day each month, or when the credit reaches a certain amount.  Given that Im on the $40 ...

Vineesh
Level 1: Cadet

Telstra is still more expensive when compared to Vodafone and Optus. We as students are also eligible for 10% discount on top of Optus and Vodafone lesser expensive plans.  Why can't Australia biggest telco afford to give 10% discount to students?  

BC33
Level 1: Cadet

HI there,  Currently I have a postpaid Telstra number A, and a prepaid Telstra number B.Is it possible to swap the numbers, so that it would become :Postpaid with number Band Prepaid with number A ? If yes, can it be done online?and any downtime? Tha ...

Kayed
Level 1: Cadet

Can anyone tell me how Telstra calculates "Fair Market Value"?  I'm trying to decide whether to buy out my iPhone 7+ or sign up again for another two years.  Thanks in advance.  

RizoBarrass
Level 1: Cadet

Why did we get ripped off our plan and how come it changed so now we don't get to send any credit to the family and buy things with our recharge telstra is starting to be like the government now !! Get nowhere fast unless you give more than you can a ...

Kiki45
Level 1: Cadet

I got a text from Telstra to say that my data had been changed and only used for 1 device. I had switched over to Telstra 2 months ago as my husband is with Telstra and we shared data and bundle home and mobiles. I contacted Telstra and they advised ...

nathanwonders
Level 1: Cadet

I have been a Telstra customer for over 10 years, we have all our family’s mobiles business and home internet/phones with Telstra. If Telstra does not bring back the $5 companion plans for premium customers I will be ripping everything off Telstra an ...

carlton888
Level 2: Rookie

Your online shop is not working,please repair the website ,While trying to order a device or services online it tells the user to go to the nearest Telstra store, instead of giving you an order number !!! VERY INCONVENIENT ! ((

Moosie
Level 1: Cadet

Telstra,A couple of years back I was absolutely desperate to get away from being a Telstra customer due to the ABYSMAL support.Subsequent to that and lots of complaint feedback, I personally began to notice a dramatic improvement in service responsiv ...

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