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Haggis2072
Level 1: Cadet

Unable to get timely help at my local Telstra shop so requested upgrade of my plan on an existing phone yesterday. My existing plan did not have data usage included. This upgrade is still not reflected in my Telstra account and I do not wish to be ch ...

Shannon_06
Level 1: Cadet

In January 2019, I compared Telstra and Optus. It was a toss up, but I went Telstra given their lease t&c I felt were better then Optus when adding "Assure" I signed up for the 24 months, on those T&CI have lost my handset. I phoned Telstra on Monday ...

BlackLodge
Level 1: Cadet

I have been a Telstra customer for 30years.
I left a Donestic Violence situation last year & needed Telstras help in setting up a new mobile data service because my new premises had NO landline.
My ex had smashed my phone so the Telstra store staff sol ...

Miller2451
Level 1: Cadet

I do not have any form of photo I’d i do have the normal birth certificate, Medicare, bank cards/statements, payslips etc. is there anyway I can get a plan?

FUc1
Level 2: Rookie

received this txt message... from 3 July 2019, were changing International Roaming. The next time you activate in an eligible destination, instead of pay-as-you-go rates you will automatically activate an international day pass. Our day passes give y ...

Eva2014
Level 1: Cadet

ffs

I currently have a Telstra dongle with a 365 day plan which I use in my Motorhome.  It is due to expire very shortly. Can I transition from this plan to a $50 per 28 day plan pre paid?The other question I have is why do you only provide 28 day plans ...

Penny72
Level 1: Cadet

Hello I had 4 children with mobiles each on a $50 plan.  The other day I called up as the two elder ones are able to pay for themselves now.  I found out that prepaid actually worked out a lot better and they are getting the same deal for $30 instead ...

Penny72
Level 1: Cadet

Hello I had 4 children with mobiles each on a $50 plan.  The other day I called up as the two elder ones are able to pay for themselves now.  I found out that prepaid actually worked out a lot better and they are getting the same deal for $30 instead ...

Jess221
Level 1: Cadet

Hi, I just ordered a new phone under the lease plan but I would like to cancel it and reconsider my options for my next plan. I only ordered a few minutes ago. Can I please cancel this order?

lostandfound
Level 1: Cadet

Hi i need a phone for my son , but he doesnt have these things  

Julie76
Level 1: Cadet

How can we get a swap return kit? One wasnt included

Renee9
Level 2: Rookie

Allowed and blocked Activity and calls displaying 0 for Telstra mobile protect. Saying No results please try a broader field and search again

4747
Level 1: Cadet

Want to port from prepaid to postpaid for work and other reasons

Franklie
Level 1: Cadet

Do I still get charged for the whole month if I cancel my service part way through that billing period? Or do I just get charged for the days I have this service? Thanks

PeterJ048
Level 1: Cadet

I am out of contract and want to change to a lower price plan

MaxKent
Level 1: Cadet

Can you sign up for a plan and get the phone instore on the same day?

togax
Level 3: Gumshoe

I've recently received a message on my phone apparently from Telstra offering 10GB of bonus data on all SIM-only plans. Is this for real or a scam? The embedded link is https://tel.st/10gbbonus. The ".st" part makes me suspicious.

Davew1
Level 1: Cadet

Hello, i recently updated to a new mobile contract online and was wondering how quickly it takes to update.i upgraded on line going on a more expensive and larger data plan, but the " dashboard " on the mytelstra site still says the old plan. thanks ...

CT681
Level 1: Cadet

how do i change plans online?

Haggis2072
Level 1: Cadet

Unable to get timely help at my local Telstra shop so requested upgrade of my plan on an existing phone yesterday. My existing plan did not have data usage included. This upgrade is still not reflected in my Telstra account and I do not wish to be ch ...

Shannon_06
Level 1: Cadet

In January 2019, I compared Telstra and Optus. It was a toss up, but I went Telstra given their lease t&c I felt were better then Optus when adding "Assure" I signed up for the 24 months, on those T&CI have lost my handset. I phoned Telstra on Monday ...

Mick21465
Level 1: Cadet

the best way to get value out of a shared data plan

Station555
Level 2: Rookie

Hi, Ive just changed my plan to prepaid and am wanting to setup the auto recharge option.  However it looks like I only get the option to auto recharge on the same day each month, or when the credit reaches a certain amount.  Given that Im on the $40 ...

Vineesh
Level 1: Cadet

Telstra is still more expensive when compared to Vodafone and Optus. We as students are also eligible for 10% discount on top of Optus and Vodafone lesser expensive plans.  Why can't Australia biggest telco afford to give 10% discount to students?  

BC33
Level 1: Cadet

HI there,  Currently I have a postpaid Telstra number A, and a prepaid Telstra number B.Is it possible to swap the numbers, so that it would become :Postpaid with number Band Prepaid with number A ? If yes, can it be done online?and any downtime? Tha ...

Kayed
Level 1: Cadet

Can anyone tell me how Telstra calculates "Fair Market Value"?  I'm trying to decide whether to buy out my iPhone 7+ or sign up again for another two years.  Thanks in advance.  

RizoBarrass
Level 1: Cadet

Why did we get ripped off our plan and how come it changed so now we don't get to send any credit to the family and buy things with our recharge telstra is starting to be like the government now !! Get nowhere fast unless you give more than you can a ...

Kiki45
Level 1: Cadet

I got a text from Telstra to say that my data had been changed and only used for 1 device. I had switched over to Telstra 2 months ago as my husband is with Telstra and we shared data and bundle home and mobiles. I contacted Telstra and they advised ...

nathanwonders
Level 1: Cadet

I have been a Telstra customer for over 10 years, we have all our family’s mobiles business and home internet/phones with Telstra. If Telstra does not bring back the $5 companion plans for premium customers I will be ripping everything off Telstra an ...

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