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WaresCal
Level 1: Cadet

Hi all, I’m currently overseas during the COVID-19 lockdown and was wondering how I can suspend my Post Paid Account until I return to Australia? Cal

ch4rles
Level 1: Cadet

Hello, I'm trying to switch from post-paid to prepaid and I know this isn't the best timing due to call centres being impacted by COVID-19. I tried ringing the Telstra line but keep getting turned away due to COVID-19 and directed to use their app. T ...

Rattycakes
Level 1: Cadet

Hi guys - put an order in on the 28th of March for a new sim + number transfer. Apparently it is yet to ship, the order tracking won't work and every avenue of customer service I try tells me I can't contact them over this due to the Covid-19 outbrea ...

jzuill5
Level 2: Rookie

Telstra is an unusually bad communications company. Our service can bearly hold on. The modern world rushes forward. Telstra hasn't figured out which way it went yet. Unfortunately Covid-19 will mean everyone will be relying on the network, built by ...

Beatles
Level 1: Cadet

Why isn’t my internet usage being metered since the 18th March?

Pierre78
Level 1: Cadet

Hello I’m trying to upgrade my services from predaid to plan month to monthand after selecting my plan (100Gb - 75$permonth) the next step is blocked, It says "Time for a new phone or plan?Check out our great range of mobile plans here"and that’s it. ...

KarinaA
Level 1: Cadet

I've been trying to call the 132200 number, but they mention that has to be just business hours

Beamski
Level 1: Cadet

Hi, Hopeing some one can help, placed a pre-order for the Samsung Galaxy S20 Ultra on the 13 Feb order #1-2369447850677, order went to pending after 72 hours waiting... Contacted Telstra via phone and was advised the order needs to be cancelled and r ...

Sody
Level 1: Cadet

On 2nd April, I ordered a new mobile on a plan.  But, it has not been processed for tracking even though I have an order number.  I’m not sure it has been approved as a result.  I tried calling Telstra but they’re not taking calls!

PC4
Level 1: Cadet

I upgraded to Mobile Plan Large on 3rd Apr Friday. I received the order confirmation email  on 3rd April and Telstra Notification email (with out of date CIS) on 4th April. But I have not received anything informing me that my plan has been upgraded. ...

Annabell2020
Level 1: Cadet

Hi account number <account number removed to protect your privacy>   Hi due to being in isolation because of Covid 19, we do not have the home internet where we are and I am trying to change the place attached to my mobile number.   I have change thi ...

tennis3
Level 1: Cadet

Are there charges if I use Whatsapp to make international calls from Australia?  Will the call use data?  I have a set amount of data and then I will be charged extra per month.

Odinx
Level 3: Gumshoe

I've  I put a order in for a new BYO plan I've got the confirmation email on Thursday but Still haven't received anything about SIM card being sent

Ch90
Level 1: Cadet

I got a email from Telstra today, I didn’t understand what it actually mean. Can you please explain me in another email in-detail. Thank you 

QueenB94
Level 1: Cadet

I really wish I new how to upgrade my prepaid phone to a new phone 

0111
Level 1: Cadet

 You have advised that the subject  monthly credit I now receive, and have received for at least five years, is about to end. You did not say why it is ending. Do I need to do something to retain it ? Or, do you just wish me to go away and do busines ...

JayJay92
Level 1: Cadet

Hi,I just tried to buy $30 sim card with prepaid plan,But there is no section for transfering number from optus.So, i am worried about i will get new number from Telstra if i buy it like this online. Is there any way to buy Telstra Sim card transferi ...

Rayyyyyyy
Level 2: Rookie

I was trying to upgrade my phone online today together with a plan for Apple Watch Series 5. but the website just said it was out of stock. Just wondering when can it get back in stock? any estimated date?Thanks guys.

bbberrocca
Level 1: Cadet

Hello all, Hoping someone can help me out here. I currently have a iPhone XR on a plan with Telstra, and today attempted to sign a second up for my son. Used the same account details, drivers license and everything that I used to sign mine up, but la ...

Chell919
Level 1: Cadet

Premium SMS transaction not completed. Spend limit exceeded. For details or to increase your limit call 1258880 (call charges apply). This msg is free.

ch4rles
Level 1: Cadet

Hello, I'm trying to switch from post-paid to prepaid and I know this isn't the best timing due to call centres being impacted by COVID-19. I tried ringing the Telstra line but keep getting turned away due to COVID-19 and directed to use their app. T ...

Rattycakes
Level 1: Cadet

Hi guys - put an order in on the 28th of March for a new sim + number transfer. Apparently it is yet to ship, the order tracking won't work and every avenue of customer service I try tells me I can't contact them over this due to the Covid-19 outbrea ...

Pierre78
Level 1: Cadet

Hello I’m trying to upgrade my services from predaid to plan month to monthand after selecting my plan (100Gb - 75$permonth) the next step is blocked, It says "Time for a new phone or plan?Check out our great range of mobile plans here"and that’s it. ...

PC4
Level 1: Cadet

I upgraded to Mobile Plan Large on 3rd Apr Friday. I received the order confirmation email  on 3rd April and Telstra Notification email (with out of date CIS) on 4th April. But I have not received anything informing me that my plan has been upgraded. ...

Lok2
Level 1: Cadet

Hey guys, My partner suspended his mobile plan with Telstra prior to going on deployment, he’s coming back today so I’m trying to get this unsuspended for him so he can use his SIM card again. I’m a signatory to his account but I can’t even get throu ...

DMac2144
Level 1: Cadet

Hello, Firstly let me start by saying that my problem isn't the biggest in the world at the moment, and there are a lot of people under strain, but I still think it should be sorted.I signed up to a new phone and plan on 24 Feb, to get an iPhone 11 a ...

EKL1972
Level 1: Cadet

I ordered a new iPhone 5 March 2020. Telstra website said it was in stock.I’ve been following the order place via the App daily, which stated it was ordered, it’s never shown up for tracking on StarTrack.  I’ve now been billed and am being text to re ...

Tigger4
Level 1: Cadet

My 10 year old keeps going on about getting a phone thinking about upgrading my phone and keeping my old phone on a prepaid plan can I do this?

Evanhu96
Level 1: Cadet

To sum it up, the salesperson pointed out the ARP was added from my last plan (way ago ) and hence carried forward. He claimed he didn't add it, but I doubted it (I posted my whole experience below) as his explanation did not add up, according to the ...

Frankieeeee
Level 1: Cadet

Hi there,  Because of Coronavirus, I made a decision to open a international call plan for a month, nowadays I made some international calls, but when I checked my bills, the bills are too expensive, and there is no monthly international calls plan a ...

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