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Rayden1
Level 1: Cadet

I used to have some $0 data share SIMs on my business account. These were upgraded to $5 Business Data Share SIMs when the $0 ones were discontinued in May 2019.  These have been working fine up until 11 Feb 2020.  I pay for these every month of cour ...

Jadiebee
Level 1: Cadet

Just had a message through to say that you guys automatically enable international day pass rather than use pay-as-you-go rate. 

what happens if I do not want to use the international day-pass?? Can one still turn it off and use the pay-as you go rate ...

MarkFinnegan
Level 1: Cadet

Have finally managed to get Telstra One Number provisioned  for my service which is on a legacy Staff Connect Plan.  However after multiple calls to Telstra they still cannot tell m what else might be required to get cellular working on my Apple Watc ...

TIORegular
Level 1: Cadet

Waste hours on phone signing up for advertised BYO mobile plan. Then first bill arrives much higher than contracted rates. Waste more hours then have to raise complaint only weeks later to be told by complaints person no such rate exists yet I kept c ...

Jackson9
Level 1: Cadet

Just wondering how do you check how much you have left to pay off a phone, on the Telstra 24/7 app? Only can see the monthly bill?

rustyben
Level 1: Cadet

Hi there. I recently dropped my new Pixel 4 XL and smashed the screen. I'm under a 36-month contract paying off the device. I've been given a brand new unused Pixel 4. I want to switch to this phone, use the same eSIM and just keep paying out my cont ...

Yudingcai
Level 1: Cadet

What are differences between two long life plus of 30 $ per 186days and 50$

Lion28
Level 1: Cadet

Hiour family of 4  have iphones and want to look at a family plan... does telstra have one? 

Antitelstra
Level 1: Cadet

To anyone considering joining with Telstra, beware! 

They do not provide updates on best deals (Charging $90 per month for 5gb to people with mental health illness)   Charging monthly fees for ‘Staying connected’ - to illegible customers. - Poor custo ...

8080
Level 1: Cadet

Telstra One Number  When I attempt to set up mobile data I get a message saying Sorry something went wrong please try again later, I’ve been into my local Telstra store and I've rung Telstra couple times and neither of them doesn't know what the prob ...

ABM1
Level 2: Rookie

Good day, on the 29 th November 2018 I changed my plan for $49 and 15 gb to $49 for 30gb and for doing it online the operator gave me an extra 5gb wich makes it 35gb for $49. To date i have not received the extra 5gb data per momth. can we please rec ...

Renee9
Level 2: Rookie

Allowed and blocked Activity and calls displaying 0 for Telstra mobile protect. Saying No results please try a broader field and search again

SRO92
Level 1: Cadet

Hi. I'll be travelling to Paris early next year. As I'll be alone, for safety I'd like to have the option to make any emergency calls if need be off of my mobile. I have 2 questions:- Does it cost anything to receive calls from Australia while I'm tr ...

Tweber
Level 1: Cadet

Hi i am trying to view previous bills and I am met with a page stating that previous bills are no longer available, this has been the same for over a month. When will it be fixed

Santoshmijar9
Level 1: Cadet

I wanted to order a plane phone which is iphoen 11 pro...i fill up all the form i tried to submit but couldn't..it says loafing for an hour.

Bowenboi
Level 1: Cadet

sim perm locked

sara731
Level 2: Rookie

Hi, I would like my mobile number unlisted but still maintain the caller id, would I be able to change it via online or on the 24/7 app? Thanks! 

LeslieC
Level 1: Cadet

I am currently with Optus and I am considering a 12 month plan with telstra and hope to keep my number from Optus. So I do know that you can number port and should port while the Optus plan is active and close to when it ends. However right now my op ...

cfaz
Level 1: Cadet

Hello, I have bought a new phone outright and need done help sorting out my existing plan which is due to expire soon.i am wondering if there is still a byo plan?

birdsst
Level 1: Cadet

I have my internet with Telstra, but mobiles for all family members (4) with Optus.  This is primarily because Optus allow me to share 120gb of data across the 4 mobile phones.  Does Telstra offer anything similar?

Rayden1
Level 1: Cadet

I used to have some $0 data share SIMs on my business account. These were upgraded to $5 Business Data Share SIMs when the $0 ones were discontinued in May 2019.  These have been working fine up until 11 Feb 2020.  I pay for these every month of cour ...

Lion28
Level 1: Cadet

Hiour family of 4  have iphones and want to look at a family plan... does telstra have one? 

VicFit
Level 1: Cadet

I work for Telstra.I currently have the $40 Staff connect plan which I was told you receive a data sim for free with it.Therefore on my bill I should have a $40 rebate for the Plan and a $10 rebate for Data Sim.I've been charged for the Data Sim $10 ...

Mik2
Level 1: Cadet
MickyD83
Level 1: Cadet

I have 2 orders online, 1 has been pending for a number of days (and no email confirmation) and the other doesn’t exist on tracking at all When will I have updates on these???

GML2
Level 2: Rookie

Telstra Air doesnt work

Daz76
Level 1: Cadet

Changed from postpaid Telstra plan to prepaid Telstra plan two days ago. Recharged as instructed but can only make and receive calls since. Data and messaging is not working on Telstra mobile network. Help, I need my phone for work!

JC201
Level 1: Cadet

After being told my mobiles were out of plan, I have updated to a medium monthly plan. The

Tfan
Level 2: Rookie

I have been a long term Telstra Customer and have used a few of the Telstra Roaming packages over the years.The current Telstra International Day Pass at $10 has some positive inclusions/benefits and can save many people from "Bill Shock"But for me/u ...

Shannon_06
Level 1: Cadet

In January 2019, I compared Telstra and Optus. It was a toss up, but I went Telstra given their lease t&c I felt were better then Optus when adding "Assure" I signed up for the 24 months, on those T&CI have lost my handset. I phoned Telstra on Monday ...

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