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Justin321
Level 1: Cadet

We have acquired a business which included the old owners mobile number / SIM.  It doesn't get many calls but we also don't want to loose any customers.  Whats the cheapest way to keep the number and forward it to either my mobile or my business part ...

Sallyslap
Level 1: Cadet

If I downgrade my current plan does that automatically cease my current plan. I own the handset.

Renee9
Level 1: Cadet

Allowed and blocked Activity and calls displaying 0 for Telstra mobile protect. Saying No results please try a broader field and search again

simon_marklar
Level 1: Cadet

So I want to upgrade to a pixel 3  here's the cost of a medium plan if i go to the telstra website without signing inand that is the price if i sign in and try to upgrade. thats about $360 more expensive for me to upgrade. Why? The only reason I can ...

Malistair
Level 1: Cadet

I want to change to the online byo mobile plan of $49 for 60GB data. The verification code I got was 544049

darkdetective77
Level 1: Cadet

Hi team, I ordered a Samsung S10 but wanted to order the Samsungs10+. I called and spoke to someone online and they advised I could not amend order. My wife took delivery this morning of phone not realising it was the phone. What are my options as I ...

Bushie99
Level 3: Gumshoe

I have just renewed my BYO contract and have found out in the fine print that family data sharing is no longer available.  Not happy Telstra what a backward step!

Granny-1948
Level 1: Cadet
kcame11
Level 1: Cadet

I signed up with Telstra and was very skeptical at first as I had heard some bad reviews, however they were the only company offering service in my area. In the beginning I found the service very good up until I decided to upgrade my phone online and ...

bendigo8
Level 1: Cadet

I am trying to complete an online order for an apple watch and we are at the last step where it is asking for proof of identification for the delivery of the item.  However, it is only giving us the options of license or passport.  However, due to be ...

Renee9
Level 1: Cadet

Allowed and blocked Activity and calls displaying 0 for Telstra mobile protect. Saying No results please try a broader field and search again

Dug3426
Level 1: Cadet

I cannot open Telstra live chat I am currently in Canada and trying to cancel my plan??

Brewer245
Level 1: Cadet

Hi I am returning from living overseas the past 2 years and I just placed an order for a new SIM only plan and entered the address as my brothers so that it might be ready when I arrive. As I completed the order, the message stated I needed to show t ...

Norffeh
Level 1: Cadet

I've been with Telstra for a number of years and about 12 months ago I got a new plan. I am no longer travelling as much for work, and I wondered what the fee was to reduce the plan and keep the same handset. How do I work out the figure for the Earl ...

Dana211
Level 1: Cadet

I just bought the series 4 Apple Watch with Telstra and was wondering, does those costs ($31/month) get added to my current phone plan I am on? So I pay all of it together?

MrRob1983
Level 2: Rookie

Hi i have decided to upgrade to the s10 plus as im currently on a go mobile plan with new phone feeling and eligible to upgrade. I am getting the s10 plus on a M $79 plan do these include new phone feeling in the contract?

New plan includes 10gig bonu ...

Rosa39
Level 1: Cadet

I'm leaving a job and want to take my work mobile phone number with me, to use on a personal plan or prepaid. It used to be my own personal number prior to this job. What do I need to do please?

Hannelore
Level 1: Cadet

Lease contract

Susiemoo
Level 1: Cadet

<personal details removed to protect your privacy>

Franklie
Level 1: Cadet

Do I still get charged for the whole month if I cancel my service part way through that billing period? Or do I just get charged for the days I have this service? Thanks

Vineesh
Level 1: Cadet

Telstra is still more expensive when compared to Vodafone and Optus. We as students are also eligible for 10% discount on top of Optus and Vodafone lesser expensive plans.  Why can't Australia biggest telco afford to give 10% discount to students?  

BC33
Level 1: Cadet

HI there,  Currently I have a postpaid Telstra number A, and a prepaid Telstra number B.Is it possible to swap the numbers, so that it would become :Postpaid with number Band Prepaid with number A ? If yes, can it be done online?and any downtime? Tha ...

Kayed
Level 1: Cadet

Can anyone tell me how Telstra calculates "Fair Market Value"?  I'm trying to decide whether to buy out my iPhone 7+ or sign up again for another two years.  Thanks in advance.  

RizoBarrass
Level 1: Cadet

Why did we get ripped off our plan and how come it changed so now we don't get to send any credit to the family and buy things with our recharge telstra is starting to be like the government now !! Get nowhere fast unless you give more than you can a ...

Kiki45
Level 1: Cadet

I got a text from Telstra to say that my data had been changed and only used for 1 device. I had switched over to Telstra 2 months ago as my husband is with Telstra and we shared data and bundle home and mobiles. I contacted Telstra and they advised ...

nathanwonders
Level 1: Cadet

I have been a Telstra customer for over 10 years, we have all our family’s mobiles business and home internet/phones with Telstra. If Telstra does not bring back the $5 companion plans for premium customers I will be ripping everything off Telstra an ...

carlton888
Level 2: Rookie

Your online shop is not working,please repair the website ,While trying to order a device or services online it tells the user to go to the nearest Telstra store, instead of giving you an order number !!! VERY INCONVENIENT ! ((

Moosie
Level 1: Cadet

Telstra,A couple of years back I was absolutely desperate to get away from being a Telstra customer due to the ABYSMAL support.Subsequent to that and lots of complaint feedback, I personally began to notice a dramatic improvement in service responsiv ...

Smithfaced
Level 1: Cadet

Requesting foxtel now subscription on my account   <email removed to protect your privacy>

Logan88
Level 1: Cadet

So i have tried 3 times to walk into a telstra store to recontract a device, each time i couldn't be seen until at minimum the next day "need a booking"Go to book an appointment for today -- No times availabe -.- When did telstra become apple.... I'm ...

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