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Jessowesso
Level 1: Cadet

The Telstra data is amazing with its network connectivity but I have real issues when I automatically get 1gb for $10 more. If anyone knows how to stop this or turn it off I would be very happy

orange93
Level 1: Cadet

I was interested in cancelling my plan and switching to something cheaper - the website says my device buy out is $0.00 (see image below) but when I contacted the 24x7 chat, the agent advised there would be a fee of around $500.00 to buy the phone ou ...

petermc53
Level 1: Cadet

Today I had the worst experience ever with Telstra.i was on the phone for over four hours over three different sessions.I had gone over my mobile shared data so wanted to find out how to prevent that for the next month,I was advised to go on a pre pa ...

jgikb789
Level 1: Cadet

So I've tried twice now to order an iPhone 8 online right I put all my information correctly and I receive a email about 10 minuets later saying its been cancelled and they have already taken 2 dollars out of my account which that is that good so can ...

Downunderdude
Level 1: Cadet

How come Optus can offer me a $30 p/m plan talk and text and a small data  allowance when Telstra can't, we have everything else with Telstra but our two mobiles look like going to Optus, not something were thrilled about.

stillhere
Level 1: Cadet

Maybe someone can help me understand this: Mobile upgrade application for 2 phones on my account. Been with Telstra for 8 years and all of a sudden, credit management decide to withhold my upgrades? I have no additional financial commitments or chang ...

RodgerS
Level 6: Bloodhound

In the iOS Telstra App Im trying to change my plan from 15GB small to 60GB medium plan. I've applied 3 times and 3 times I have seen the "pending " status but nothing ends up happening. Is this a common problem?  Any help is appreciated 

Almack74
Level 1: Cadet

Right, I’ve had contract phones with Telstra before, Optus, Virgin and currently have Foxte NBN and TV full package. so I decided to go back to Telstra post paid, iPhone 11 Pro. should be simple as family income over $200k a year and pay nominal rent ...

Sassy_b78
Level 1: Cadet

I recently contacted my local Telstra store to get a quote to fix a crack in the screen of my Galaxy note 10 which is supposed to be covered under Stay Connected. I was told that the sales rep had made a mistake and hadn't added stay connected to my ...

MT249
Level 1: Cadet

It's now almost 6 weeks since I created a new personal account and requested the mobile number from a corporate account be transferred.  I had all the right paperwork and authorisations.  Despite repeated calls and visits to Telstra shops, I cannot s ...

Bowenboi
Level 1: Cadet

sim perm locked

sara731
Level 2: Rookie

Hi, I would like my mobile number unlisted but still maintain the caller id, would I be able to change it via online or on the 24/7 app? Thanks! 

Renee9
Level 2: Rookie

Allowed and blocked Activity and calls displaying 0 for Telstra mobile protect. Saying No results please try a broader field and search again

LeslieC
Level 1: Cadet

I am currently with Optus and I am considering a 12 month plan with telstra and hope to keep my number from Optus. So I do know that you can number port and should port while the Optus plan is active and close to when it ends. However right now my op ...

cfaz
Level 1: Cadet

Hello, I have bought a new phone outright and need done help sorting out my existing plan which is due to expire soon.i am wondering if there is still a byo plan?

birdsst
Level 1: Cadet

I have my internet with Telstra, but mobiles for all family members (4) with Optus.  This is primarily because Optus allow me to share 120gb of data across the 4 mobile phones.  Does Telstra offer anything similar?

mokey
Level 2: Rookie

We currently have a $29 and $39 plan which we are being told is being increased to a $40 and $50 plan.  We can't afford the increase in plan amount as this equates to an increase of $264 a year.  Is there a $30 and $40 plan that we can be put on inst ...

Md0
Level 1: Cadet

Is it standard practice for Telstra not to port a mobile number across within 48 hours or is over a week and counting the norm.

Jonlo_
Level 2: Rookie

Hi, I’m currently with Telstra on a $79 Mobile Plan + iPhone device contract that ends 24th December 2020. The current outstanding payout of the device is around $1170. If I upgrade to a new Telstra month to month Medium plan + iPhone 11 Pro now, wil ...

Tina123
Level 1: Cadet

Can I use my reward points to pay my bill

Tfan
Level 2: Rookie

I have been a long term Telstra Customer and have used a few of the Telstra Roaming packages over the years.The current Telstra International Day Pass at $10 has some positive inclusions/benefits and can save many people from "Bill Shock"But for me/u ...

Shannon_06
Level 1: Cadet

In January 2019, I compared Telstra and Optus. It was a toss up, but I went Telstra given their lease t&c I felt were better then Optus when adding "Assure" I signed up for the 24 months, on those T&CI have lost my handset. I phoned Telstra on Monday ...

Mick21465
Level 1: Cadet

the best way to get value out of a shared data plan

Station555
Level 2: Rookie

Hi, Ive just changed my plan to prepaid and am wanting to setup the auto recharge option.  However it looks like I only get the option to auto recharge on the same day each month, or when the credit reaches a certain amount.  Given that Im on the $40 ...

Vineesh
Level 1: Cadet

Telstra is still more expensive when compared to Vodafone and Optus. We as students are also eligible for 10% discount on top of Optus and Vodafone lesser expensive plans.  Why can't Australia biggest telco afford to give 10% discount to students?  

BC33
Level 1: Cadet

HI there,  Currently I have a postpaid Telstra number A, and a prepaid Telstra number B.Is it possible to swap the numbers, so that it would become :Postpaid with number Band Prepaid with number A ? If yes, can it be done online?and any downtime? Tha ...

SD87
Level 1: Cadet
Kayed
Level 1: Cadet

Can anyone tell me how Telstra calculates "Fair Market Value"?  I'm trying to decide whether to buy out my iPhone 7+ or sign up again for another two years.  Thanks in advance.  

RizoBarrass
Level 1: Cadet

Why did we get ripped off our plan and how come it changed so now we don't get to send any credit to the family and buy things with our recharge telstra is starting to be like the government now !! Get nowhere fast unless you give more than you can a ...

Kiki45
Level 1: Cadet

I got a text from Telstra to say that my data had been changed and only used for 1 device. I had switched over to Telstra 2 months ago as my husband is with Telstra and we shared data and bundle home and mobiles. I contacted Telstra and they advised ...

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