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Crissy13
Level 1: Cadet

Hi would like help with getting my phone plan decreased as my situation has changed I am moving house and need home internet and can’t afford to have this plan as well as internet.the need for home internet is important as I will be home schooling.

rfelixmg
Level 1: Cadet

Dear Telstra team, Although I understand the current covid-19 situation, your system made impossible to cancel a mobile plan. I've looked thu every possibility in your website and app, and I could not find a way to cancel my mobile plan. Hence, I wou ...

Gee-1
Level 1: Cadet

I got a message saying my plan will be updated but it will be more expensive and I don’t want it 

JeffreyT
Level 1: Cadet

Hi I applied for a SIM only plan over two weeks ago. Sim has arrived and I have activated it over the Internet. Transferring existing number to get better reception than Vodafone. Nothing has happened for 2 weeks! When I track the order online, the m ...

michaelvoigt
Level 1: Cadet

Hi, I recently ordered an Apple Watch series 5 to add to my mobile plan. I placed the online order on the 5th of April, and have received no indication when it will be delivered? It just says the order is pending..When will it most likely be delivere ...

Danin
Level 1: Cadet

I have stay connected included in my plan. I broke my phone and went online to submit a request for a replacement phone. I accidently clicked the wrong request type and now I cannot go back and change it. And when I go to submit a new request it only ...

Superman21
Level 1: Cadet

Does my small plan finish in June 2020 can I use prepaid then for my phone <removed for privacy>

Tania08
Level 1: Cadet

So this morning I discover that my order (placed 8th March) has been closed service activated yet I haven't even received my device. I can't call anyone there is no online assistance that offers any help for my issue.Yet my contract clearly states th ...

Powwow
Level 3: Gumshoe

Hi all,  I paid an overdue bill and it shows on my account page as "paid in full". More than 24 hours later when I try to upgrade my iPhone and plan, I get the below message. "You can only upgrade to a new phone after your outstanding balance has bee ...

Lisak2
Level 1: Cadet

I have been on a $30 plan for ages now , and all of a sudden my plan went up to $50 per month I didn’t even know they changed it on me till I got my bill . I can’t get in touch with anyone atm . Can they just do that without asking me 

Powwow
Level 3: Gumshoe

Hi all,  I paid an overdue bill and it shows on my account page as "paid in full". More than 24 hours later when I try to upgrade my iPhone and plan, I get the below message. "You can only upgrade to a new phone after your outstanding balance has bee ...

Rattycakes
Level 2: Rookie

Hi guys - put an order in on the 28th of March for a new sim + number transfer. Apparently it is yet to ship, the order tracking won't work and every avenue of customer service I try tells me I can't contact them over this due to the Covid-19 outbrea ...

Annabell2020
Level 1: Cadet

Hi account number <account number removed to protect your privacy>   Hi due to being in isolation because of Covid 19, we do not have the home internet where we are and I am trying to change the place attached to my mobile number.   I have change thi ...

tennis3
Level 1: Cadet

Are there charges if I use Whatsapp to make international calls from Australia?  Will the call use data?  I have a set amount of data and then I will be charged extra per month.

Odinx
Level 3: Gumshoe

I've  I put a order in for a new BYO plan I've got the confirmation email on Thursday but Still haven't received anything about SIM card being sent

Ch90
Level 1: Cadet

I got a email from Telstra today, I didn’t understand what it actually mean. Can you please explain me in another email in-detail. Thank you 

QueenB94
Level 1: Cadet

I really wish I new how to upgrade my prepaid phone to a new phone 

0111
Level 1: Cadet

 You have advised that the subject  monthly credit I now receive, and have received for at least five years, is about to end. You did not say why it is ending. Do I need to do something to retain it ? Or, do you just wish me to go away and do busines ...

JayJay92
Level 1: Cadet

Hi,I just tried to buy $30 sim card with prepaid plan,But there is no section for transfering number from optus.So, i am worried about i will get new number from Telstra if i buy it like this online. Is there any way to buy Telstra Sim card transferi ...

Rayyyyyyy
Level 2: Rookie

I was trying to upgrade my phone online today together with a plan for Apple Watch Series 5. but the website just said it was out of stock. Just wondering when can it get back in stock? any estimated date?Thanks guys.

Crissy13
Level 1: Cadet

Hi would like help with getting my phone plan decreased as my situation has changed I am moving house and need home internet and can’t afford to have this plan as well as internet.the need for home internet is important as I will be home schooling.

JeffreyT
Level 1: Cadet

Hi I applied for a SIM only plan over two weeks ago. Sim has arrived and I have activated it over the Internet. Transferring existing number to get better reception than Vodafone. Nothing has happened for 2 weeks! When I track the order online, the m ...

michaelvoigt
Level 1: Cadet

Hi, I recently ordered an Apple Watch series 5 to add to my mobile plan. I placed the online order on the 5th of April, and have received no indication when it will be delivered? It just says the order is pending..When will it most likely be delivere ...

Danin
Level 1: Cadet

I have stay connected included in my plan. I broke my phone and went online to submit a request for a replacement phone. I accidently clicked the wrong request type and now I cannot go back and change it. And when I go to submit a new request it only ...

Lisak2
Level 1: Cadet

I have been on a $30 plan for ages now , and all of a sudden my plan went up to $50 per month I didn’t even know they changed it on me till I got my bill . I can’t get in touch with anyone atm . Can they just do that without asking me 

KimBrett
Level 1: Cadet

Thursday last week I activated my new sim on my new plan on my new phone. It is now Tuesday night and my sim is not active yet. I am porting my number from aldi over to Telstra as I need to keep the same number for work, has anyone had such a long de ...

Cass7
Level 1: Cadet

I was set up with Data Plan Extra Small x2 but I was told I wouldn't be charged for it? It would appear that I have been paying for this for months now & would like to cancel it as I was told it was complimentary - not an additional charge. Pretty an ...

Pierre78
Level 1: Cadet

Hello I’m trying to upgrade my services from predaid to plan month to monthand after selecting my plan (100Gb - 75$permonth) the next step is blocked, It says "Time for a new phone or plan?Check out our great range of mobile plans here"and that’s it. ...

Lok2
Level 1: Cadet

Hey guys, My partner suspended his mobile plan with Telstra prior to going on deployment, he’s coming back today so I’m trying to get this unsuspended for him so he can use his SIM card again. I’m a signatory to his account but I can’t even get throu ...

DMac2144
Level 1: Cadet

Hello, Firstly let me start by saying that my problem isn't the biggest in the world at the moment, and there are a lot of people under strain, but I still think it should be sorted.I signed up to a new phone and plan on 24 Feb, to get an iPhone 11 a ...

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