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Minks
Level 1: Cadet

Hi,How do I transfer my Telstra post paid number from old phone to new unlocked phone (bought elsewhere)?Thanks

maria42
Level 1: Cadet

when I make plan change online is it instant or does it take time before plan is activated?

Adaldy
Level 1: Cadet

I signed up for a new plan and phone a week ago and havent heared a thing. And when i tryed to track it, it cant be found.

Stini
Level 1: Cadet

As I'm going to be housebound for some time, I want to transfer my Telstra post paid mobile to the extra small sim only plan but the online checkout does not seem to be working to allow me to process the order.  Is anyone else having trouble with pro ...

Odinx
Level 2: Rookie

I've  I put a order in for a new BYO plan I've got the confirmation email on Thursday but Still haven't received anything about SIM card being sent

Allie4
Level 1: Cadet

Why has my new service been activated but I haven’t received my order?? One section in tracking says that it hasn’t been sent yet and is still in progress, another section says the order has been completed and activated. I haven’t received my new pho ...

Renae5615
Level 1: Cadet

Hi, I changed my pre paid plan to a post paid plan on Feburary 13th, 2020 so that I could upgrade my handset to the new Samsung S20 Ultra 5g, but have not recieved anything indicating that this part ever got processed. I need a new handset and want t ...

FrustratedX10
Level 1: Cadet

I am on a very old plan that still limits amount of calls (no longer under contract) and have nearly used all phone call allowance. I am trying to switch to a new plan but it is being rejected, supposedly due to a problem with credit check.   After f ...

Cwissy
Level 1: Cadet

 There is no information to change from my plan (which is now out of contract) to pre-paid online. Everything links to a Telstra Shop or Telstra live chat. there is no help on this at all.

Mort_qld
Level 1: Cadet

I picked up the only Telstra SIM available here (in the country), labelled as "$10 Telstra SIM Kit + first $10 recharge", and "for mobile phones, tablets, ...".
I need it in an iPad, so require a data only plan (got to get granny on an ipad to skype t ...

Odinx
Level 2: Rookie

I've  I put a order in for a new BYO plan I've got the confirmation email on Thursday but Still haven't received anything about SIM card being sent

Ch90
Level 1: Cadet

I got a email from Telstra today, I didn’t understand what it actually mean. Can you please explain me in another email in-detail. Thank you 

QueenB94
Level 1: Cadet

I really wish I new how to upgrade my prepaid phone to a new phone 

0111
Level 1: Cadet

 You have advised that the subject  monthly credit I now receive, and have received for at least five years, is about to end. You did not say why it is ending. Do I need to do something to retain it ? Or, do you just wish me to go away and do busines ...

JayJay92
Level 1: Cadet

Hi,I just tried to buy $30 sim card with prepaid plan,But there is no section for transfering number from optus.So, i am worried about i will get new number from Telstra if i buy it like this online. Is there any way to buy Telstra Sim card transferi ...

Rayyyyyyy
Level 2: Rookie

I was trying to upgrade my phone online today together with a plan for Apple Watch Series 5. but the website just said it was out of stock. Just wondering when can it get back in stock? any estimated date?Thanks guys.

bbberrocca
Level 1: Cadet

Hello all, Hoping someone can help me out here. I currently have a iPhone XR on a plan with Telstra, and today attempted to sign a second up for my son. Used the same account details, drivers license and everything that I used to sign mine up, but la ...

Chell919
Level 1: Cadet

Premium SMS transaction not completed. Spend limit exceeded. For details or to increase your limit call 1258880 (call charges apply). This msg is free.

ABM1
Level 2: Rookie

Good day, on the 29 th November 2018 I changed my plan for $49 and 15 gb to $49 for 30gb and for doing it online the operator gave me an extra 5gb wich makes it 35gb for $49. To date i have not received the extra 5gb data per momth. can we please rec ...

Renee9
Level 2: Rookie

Allowed and blocked Activity and calls displaying 0 for Telstra mobile protect. Saying No results please try a broader field and search again

maria42
Level 1: Cadet

when I make plan change online is it instant or does it take time before plan is activated?

Adaldy
Level 1: Cadet

I signed up for a new plan and phone a week ago and havent heared a thing. And when i tryed to track it, it cant be found.

Stini
Level 1: Cadet

As I'm going to be housebound for some time, I want to transfer my Telstra post paid mobile to the extra small sim only plan but the online checkout does not seem to be working to allow me to process the order.  Is anyone else having trouble with pro ...

Allie4
Level 1: Cadet

Why has my new service been activated but I haven’t received my order?? One section in tracking says that it hasn’t been sent yet and is still in progress, another section says the order has been completed and activated. I haven’t received my new pho ...

Renae5615
Level 1: Cadet

Hi, I changed my pre paid plan to a post paid plan on Feburary 13th, 2020 so that I could upgrade my handset to the new Samsung S20 Ultra 5g, but have not recieved anything indicating that this part ever got processed. I need a new handset and want t ...

maycee28
Level 1: Cadet

My partner has lost his job and so we are looking at reducing our phone plans, to $100 a month each rather then $200 each but it’s telling us we need to pay the change of plan fee which is $600 each. We can not afford this now due to my partner losin ...

LutejMasina
Level 1: Cadet

hello! I have been trying to cancel my plan from overseas for months and it doesnt work. when i try to text them trough Telstra apolication it says my message is not delievered.

4447
Level 1: Cadet

One of my mobile phones  contract expired today.After spending nearly one hour on the phone  I agreed  on a new plan. However on receiving the summary of the account and the critical details summary  I find the charges  different to those stated on t ...

TerryW6963
Level 1: Cadet

HI,I ordered an iPhone several weeks ago.  There was a problem with the order being assigned incorrectly and I had the order cancelled.  (I have a reference number for that but received no cancellation email or other confirmation.) To my surprise the ...

Grumpy651
Level 1: Cadet

Prepaid Max. Calls to landlines in South Africa failing in past week. No advice from Telstra.

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