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SahandZend
Level 1: Cadet

Hi All, I placed a mobile service recontracting order that included a mobile phone. In the Order confirmation email, there was a link to change my order, see below for email excerpt.  "Changed your mind?Make a change to the device or plan on this ord ...

RT191
Level 1: Cadet

Hi,Will Telstra cancel my sim-only plan if I not pay my bill? Because I left Australia forever few months ago. I don’t think I will be back and use the service. Can you help me to cancel it, please? 

Neil33
Level 1: Cadet

How can I switch my mobile from Optus to Telstra?

Frodosimage
Level 1: Cadet

I have ordered a Telstra Nighthawke modem with the $50 data plan the repayments on the modem are $10.66 per month for 36 months. The mobile data plan is meant to be a no lock in contract deal my order confirmation however states "your device contract ...

Blahzaay4
Level 1: Cadet

I am desperate to add an International Calling Pack, but have spent a week trying to get through to the call centre via phone, online chat, and Twitter. I also have no ability to buy the pack online or through the Android App. Please help!

tennis3
Level 1: Cadet

Are there charges if I use Whatsapp to make international calls from Australia?  Will the call use data?  I have a set amount of data and then I will be charged extra per month.

joanna0329
Level 1: Cadet

I couldn’t back to Australia during corona virus because of my visa. I want to suspend my mobile plan but customer support online are unavailable. 

Elleni_62
Level 1: Cadet

I wouldlike to lower my out of contract plans 

Mort_qld
Level 1: Cadet

I picked up the only Telstra SIM available here (in the country), labelled as "$10 Telstra SIM Kit + first $10 recharge", and "for mobile phones, tablets, ...".
I need it in an iPad, so require a data only plan (got to get granny on an ipad to skype t ...

Marchallam
Level 1: Cadet

Hi,I lost my phone while overseas and by borrowing a friends phone got in contact with Telstra to suspend my service. Now that i'm back in Australia (after self isolating) i went to a Telstra store and explained my situation, i was handed a new sim c ...

tennis3
Level 1: Cadet

Are there charges if I use Whatsapp to make international calls from Australia?  Will the call use data?  I have a set amount of data and then I will be charged extra per month.

Odinx
Level 3: Gumshoe

I've  I put a order in for a new BYO plan I've got the confirmation email on Thursday but Still haven't received anything about SIM card being sent

Ch90
Level 1: Cadet

I got a email from Telstra today, I didn’t understand what it actually mean. Can you please explain me in another email in-detail. Thank you 

QueenB94
Level 1: Cadet

I really wish I new how to upgrade my prepaid phone to a new phone 

0111
Level 1: Cadet

 You have advised that the subject  monthly credit I now receive, and have received for at least five years, is about to end. You did not say why it is ending. Do I need to do something to retain it ? Or, do you just wish me to go away and do busines ...

JayJay92
Level 1: Cadet

Hi,I just tried to buy $30 sim card with prepaid plan,But there is no section for transfering number from optus.So, i am worried about i will get new number from Telstra if i buy it like this online. Is there any way to buy Telstra Sim card transferi ...

Rayyyyyyy
Level 2: Rookie

I was trying to upgrade my phone online today together with a plan for Apple Watch Series 5. but the website just said it was out of stock. Just wondering when can it get back in stock? any estimated date?Thanks guys.

bbberrocca
Level 1: Cadet

Hello all, Hoping someone can help me out here. I currently have a iPhone XR on a plan with Telstra, and today attempted to sign a second up for my son. Used the same account details, drivers license and everything that I used to sign mine up, but la ...

Chell919
Level 1: Cadet

Premium SMS transaction not completed. Spend limit exceeded. For details or to increase your limit call 1258880 (call charges apply). This msg is free.

ABM1
Level 2: Rookie

Good day, on the 29 th November 2018 I changed my plan for $49 and 15 gb to $49 for 30gb and for doing it online the operator gave me an extra 5gb wich makes it 35gb for $49. To date i have not received the extra 5gb data per momth. can we please rec ...

RT191
Level 1: Cadet

Hi,Will Telstra cancel my sim-only plan if I not pay my bill? Because I left Australia forever few months ago. I don’t think I will be back and use the service. Can you help me to cancel it, please? 

Neil33
Level 1: Cadet

How can I switch my mobile from Optus to Telstra?

Frodosimage
Level 1: Cadet

I have ordered a Telstra Nighthawke modem with the $50 data plan the repayments on the modem are $10.66 per month for 36 months. The mobile data plan is meant to be a no lock in contract deal my order confirmation however states "your device contract ...

Blahzaay4
Level 1: Cadet

I am desperate to add an International Calling Pack, but have spent a week trying to get through to the call centre via phone, online chat, and Twitter. I also have no ability to buy the pack online or through the Android App. Please help!

Elleni_62
Level 1: Cadet

I wouldlike to lower my out of contract plans 

Marchallam
Level 1: Cadet

Hi,I lost my phone while overseas and by borrowing a friends phone got in contact with Telstra to suspend my service. Now that i'm back in Australia (after self isolating) i went to a Telstra store and explained my situation, i was handed a new sim c ...

Pip_09
Level 1: Cadet

Hi there, I want to purchase, online, a phone for my Dad to use - but it is advertised as pre paid product.  Dad is already a Telstra customer, with a Telstra SIM in his current phone.  Am I able to purchase the phone and use his current SIM (providi ...

Beatles
Level 1: Cadet

Why isn’t my internet usage being metered since the 18th March?

woody1
Level 4: Private Eye

Hi how can I cancel a mobile data plan that I no longer need.

Hunty2
Level 1: Cadet

I have a $150 phone credit( for getting the s20) but it's not shown on my bill. Is there a way to get in contact with someone? Everything is shut for the virus

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