Accounts & Plans

Mobile Plans & Rates

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Level 1: Cadet

Where is the logic in having an unlimited 40g data plan for mobiles that can be shared on a phone setup as a hotspot, but can’t be shared with an actual dedicated hotspot with an antenna for rural areas.

Level 1: Cadet

Spent over 4hrs tonight trying to upgrade my phone To no avail. Like most people I need to stick to a budget, I wanted to upgrade to the iPhoneX 64gb 24month plan 2gb data. 24/7 consultant advised the cost would be $112 with the added bonus of 5gb da ...

Level 1: Cadet

I’ve got two mobile numbers on the same bill.
One has a Shared Plan.
How do I add the other number to the Shared Plan?

Level 2: Rookie

Contract free and looking for suggestion walk off into sunset to new carrier or stay.

Level 3: Gumshoe

I want to purchase and pay off an S9+ over 12 months on a $79 BYO plan.  I have spoken to chat and been into a store, neither are able to do it.  This issue has occurred every year for the past 3 years. Last year I went to the big store on George Str ...

Level 23: Superhero Kalak
Level 23: Superhero

Just wondering if anyone else has this experience with 'premium customer service'?   Ring the special 1800 890 655 number and get Amway customer service, who then transfer you to a billing rep that can't help and denies such a team even exists. That' ...

Level 2: Rookie

Hi Telstra,
I’ve been recently victim of Illegal Porting.
When I called support, Ive been advised that the team looking after this is closed and will open on monday 8am...!!! meaning let the fraud can have enough time.
This is ridiculas being with Telst ...

Level 2: Rookie

I want clarity on whether or not my iPhone 8 is locked to the Telstra network. I'm purchasing the phone on a 24-month plan. I've tried running an unlock request on the Telstra site, by entering the IMEI. The result leaves me none the wiser. It gave a ...

Level 1: Cadet

The online shop is still not fixed,what is the matter with telstra,they wish us to order ,pay , and do everything online, but you cannot when all it says is go to the telstra store !!!!Telstra get your house in order,please !!! anyone else??

Level 1: Cadet

I've been on the same Telstra staff plan for 6 years now even though I took a break and returned to Telstra as an Entity contractor for nearly a year.  Now that the plan is so out-dated I would like to 'upgrade' to the new staff plan and get a new ph ...

Level 2: Rookie

Hey, I've just filled in the CHOWN form (Change of Ownership) to have my Business mobile number changed to a personal mobile number. I went to the store yesterday and submitted all the paperwork and picked out a plan. I got a new SIM put in my phone ...

Level 1: Cadet

am going overseas for 3 1/3 months, when will my mobile number 0438 xxx xxx be quarantined, i'm on boost prepaid Any problems getting it back I am the ROU going back millenia I have had this number ever since analogue days, when a telstra employee ( ...

Level 2: Rookie

Hi, I'm currently on a $75 Go Mobile Swap Plan with a Samsung Galaxy S7 as the leased phone. My contract ends on December 15, 2018.Can someone please confirm that I am only able to upgrade to another phone with plan before the contract ends without i ...

Level 5: Eagle Eye

I am on Prepaid Long Life  and am thinking about changing to Long Life Plus and was told by Prepaid 125111 all I would lose is the bonus call time But upon reading the Website It says I will lose everything and will then Have to make a Recharge to us ...

Level 2: Rookie

I have a nokia lumia phone and wish to change to a Nokia 6.1 which uses a nano sim. How do I do it?

Level 1: Cadet
Level 1: Cadet

on the one account about 4 months early. I want to know what I would have to pay out, so I did a live chat. I was told it would cost $440 to end both but if I was recontracting he would waive this. So I said I would look what phones and plans were av ...

Level 2: Rookie

Attemped to redeem the OneDrive 200GB for free offer and I get this error: "Microsoft was unable to set up your OneDrive bonus storage at this time. This may be due to a technical glitch so please try again." Clicked the 'Try Again Button' and reciev ...

Level 1: Cadet

hi my 24 month plan contract ended on 14/03/2018 now i receive dthe last bill and i just paid it. now what plan am i on now? and how much should i pay for it? i used to pay 99 and the last bill was 95. i would like to stop the plan and start rechargi ...

Level 2: Rookie

Hi,My Telstra mobile contract ends on 31/3.  Speaking to Telstra "chat" earlier in the month I was told that if I switched to another provider before the contract ended I would have to pay an early termination fee even though I have paid all the cont ...

Level 1: Cadet

Your online shop is not working,please repair the website ,While trying to order a device or services online it tells the user to go to the nearest Telstra store, instead of giving you an order number !!! VERY INCONVENIENT ! ((

Level 1: Cadet

Telstra,A couple of years back I was absolutely desperate to get away from being a Telstra customer due to the ABYSMAL support.Subsequent to that and lots of complaint feedback, I personally began to notice a dramatic improvement in service responsiv ...

Level 1: Cadet

Requesting foxtel now subscription on my account   <email removed to protect your privacy>

Level 1: Cadet

So i have tried 3 times to walk into a telstra store to recontract a device, each time i couldn't be seen until at minimum the next day "need a booking"Go to book an appointment for today -- No times availabe -.- When did telstra become apple.... I'm ...

Level 1: Cadet

So what you choose, or is it really come down to.personal preference??

Level 2: Rookie

Do you know how to select the plan or prepaid for mobile?

Level 1: Cadet

Called Telstra to renew two mobile business phone plans - used the number listed on the business website. It 20 mins for the Tesltra employee to determine that I had been put through to the wrong department, and I was then expected to wait in the que ...

Level 1: Cadet

12 months ago I was signed up to a $95 swap plan. I was told that after 12 months I could go into any store and if my phone was in great condition, I could pay $99 and swap my phone to a new swap plan as long as I sign for 24 months.

Upgrade Fees You ...

Level 2: Rookie

I signed up for a sim only plan on Tues 13/3, Received an email that my applic had been cancelled due to not supplying documentation (ID, etc)on Wed 14/4. I went into the store that very afternoon (ie wed 14/4) and supplied all documents and was told ...

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