Level 1: Cadet

change to mobile plans

A friend has received an email in relation to the  change from $40 plan to $50 plan and the only options they now have is to change to $50 plan or cancel the plan they have. As they are on a tight budget I am wanting to know how Telstra can do this and if it is legal to force them to change and increase when they don't either want or need to? 

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Level 22: Superhuman

Re: change to mobile plans

If you are considering cancelling, you may get some good news of another possible plan if you ring 132200 and say Disconnections, especially during the hours:  7.30am to 9pm AEST.  They'll try to work something out to retain you as a customer

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
Level 25: The Singularity
Level 25: The Singularity

Re: change to mobile plans

It's in the terms and conditions, they can do it to obsolete plans with 30 days notice.


If your friend is on a budget, but still want to use the Telstra network, then have a look at who are a Telstra subsidiary but are geared towards lower income customers (students and the like).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 2: Rookie

Re: change to mobile plans

I also got this email. You can change to their 'Extra Small' plan which is $40 with 2GB of data and you don't get charged for extra data any more it just caps to a maximum speed of 1.5Mbps.

This plan is not advertised but it is in the link in the email

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