A friend has received an email in relation to the change from $40 plan to $50 plan and the only options they now have is to change to $50 plan or cancel the plan they have. As they are on a tight budget I am wanting to know how Telstra can do this and if it is legal to force them to change and increase when they don't either want or need to?
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If you are considering cancelling, you may get some good news of another possible plan if you ring 132200 and say Disconnections, especially during the hours: 7.30am to 9pm AEST. They'll try to work something out to retain you as a customer
It's in the terms and conditions, they can do it to obsolete plans with 30 days notice.
If your friend is on a budget, but still want to use the Telstra network, then have a look at Belong.com.au who are a Telstra subsidiary but are geared towards lower income customers (students and the like).
I also got this email. You can change to their 'Extra Small' plan which is $40 with 2GB of data and you don't get charged for extra data any more it just caps to a maximum speed of 1.5Mbps.
This plan is not advertised but it is in the link in the email https://crowdsupport.telstra.com.au/t5/Services-KB/Changes-to-some-of-our-Mobile-Plans/ta-p/838186
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