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hHi Carly Apple allocate Telstra a certain amount of devices each year for Pre-Order and unfortunately, the demand during Pre-Orders is always extremely high.
Multiple orders are received through the system every minute, so while you initially may have been advised that your order was successful, once Telstra have gone to process the order they have identified that there is not enough stock.
Unfortunately Telstra and other retailers cannot provide you with a timeframe for when stock will be made available by Apple.
We can't confirm a timeframe for the backorders to be filled I'm afraid, as we have new stock coming in on a regular basis and therefore hoping to have these orders filled prior to that amount of time.
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