CrowdSupport Wiki

Mobiles & Tablets

cancel

Manage your Pre-Paid data and usage on your device

General tips for using data

 

To estimate how much data you’ll use each month, use our data usage calculator.

Data is used in this order: Browse Plus Packs, bonuses, recharge offer data, and then main credit balance (charged at pay-as-you-go rates).

 

Connecting to Wi-Fi

#1

Connect to Wi-Fi when you’re watching videos, streaming music or downloading pictures as they can use lots of data.

#2

Your mobile might choose to use mobile data – even when you think you’re connected to Wi-Fi.  When you want to stay connected to Wi-Fi only, turn off your mobile data from the settings menu. You’ll still be able to send and receive text messages and calls.

Emails and attachments (pictures, documents, videos, music and other files)

#1

Sending and receiving files by email can use lots of data too. 

Change your email settings to fetch emails less frequently or manually. It may also be called ‘check frequency’. ‘Push’ means real-time email fetching. For push you may be able to select ‘manual’ or choose a timeframe that suits you, for example you may be able to select ‘every hour’.

#2

If your email send keeps failing or stays in your outbox, your device may be continually ‘uploading’ the message and each new attempt uses more data.  Delete any messages left in your outbox that may be adding to your data usage. Sending large email files over a Wi-Fi connection is a better option.

Facebook, YouTube, Skype, gaming and browsing websites

 

#1

Checking Facebook and using the internet generally uses a small amount of data. With 1GB of data you could use the internet for around seven hours (without streaming video). Gaming can also contribute to your data usage.

Which activities use the most data

Auto-play settings for Facebook video

#2

YouTube streams video, so is a download. Skype streams and sends video, so is a download and upload.

 

 

Managing data usage on your mobile or tablet

 

#1

Turn off mobile data/cellular data when you’re only using your mobile for text messaging and calls. You can turn mobile data/cellular data back on again at any time such as when you want to use the internet or check your email. If your device is not listed here see Mobile Support

 

Turn off data on an iPhone or iPad (iOS 7)

Turn off mobile data

  • Tap Settings
  • Tap Cellular
  • Toggle the Cellular Data switch off, so it is no longer green
  • Tap the Home button to return to the home screen

Turn on mobile data

  • Tap Settings
  • Tap Cellular
  • Toggle the Cellular Data switch on, so it is green
  • Tap the Home button to return to the home screen

Turn off data on a Samsung Galaxy S5

Turn off mobile data

  • Slide two fingers down the display starting from the top edge of your phone
  • Press Mobile datato turn the function off
  • Press OK to confirm

Turn on mobile data

  • Slide two fingers down the display starting from the top edge of your phone
  • Press Mobile datato turn the function on

#2

 Turn off mobile data for individual applications that you may only want to use when connected to Wi-Fi.

 

Turn off mobile data/cellular data for individual apps on an iPhone or iPad (iOS 7)

  • Tap Settings
  • Tap Cellular
  • Scroll down to ‘Use Cellular Data For’ section
  • Toggle the Cellular Data switch off, so it is no longer green for the apps you wish to only use on Wi-Fi
  • Tap the Home button to return to the home screen
  • You can turn these back on again any time by toggling the switch back on

#3

 Only install apps that you use regularly, and delete the ones you never use.

#4

New apps or updates to existing apps sometimes happen automatically and add to your data usage. To change your settings see below.

 

Turn off background app refresh on an iPhone or iPad (iOS 7)

 Tap Settings

  • Tap General
  • Tap Background App Refresh
  • Toggle the Background App Refresh button so it is no longer green, if you wish to turn all background app refreshes off

Or

Toggle the button beside each app so it is no longer green, to manage them individually

  • Tap the Home button to return to the home screen

#5

Close apps completely instead of just navigating away from them. When you press the home button while using an app, it remains active and uses data. To close an app, see the instructions below or for other devices see Mobile Support, select your device and search or navigate to ‘End active applications’.

 

Ending active applications on an iPhone or iPad (iOS 7)

Press the Home button twice in a row quickly. Your active apps will appear side by side, and you can scroll across to see them all

  • To end an active app, flick the window above the app icon upwards on the screen until it disappears
  • Tap the Home button to return to the home screen

#6

Push notifications allow an app to notify you of an event, message and other content updates even while you aren’t using the app. Turning off push notifications for your apps is another way to manage your data usage. Each device has a different way to do this, and not all apps have push notifications.

 

Turn off push notifications on an iPhone or iPad (iOS 7)

Tap Settings

  • Tap Notification Center
  • Scroll down and tap the app you want to change the push setting for
  • Under Alert Style tap the picture on the left with ‘None’ below it
  • Scroll down and toggle all switches off so they are no longer green
  • Tap the Home button to return to the home screen

#7

Some devices allow data limits to be set. See instructions below for Android.

 

Set data allowances on a Samsung Galaxy S5

Select Apps

  • Select Settings
  • Under Network Connections, select Data Usage
  • Tick Set mobile data limit to set a limit of the amount of mobile data available to use (i.e. if you have a limit on your Pre-Paid offer)
  • Select and hold, then move up or down the limit bar on the graph to set in place
  • You may also have an option to set a warning alert with another limit bar
  • Scroll downwards to view the data usage record per application (limits and warnings can be modified by dragging the values on the graph)
  • Select an application record for further information
  • Select Restrict background data (if available) to restrict data usage when the application is not being used

#8

On most devices you can view which apps or activities have used the most data.

 

View app data usage on a Samsung Galaxy S5

Select Apps

  • Select Settings
  • Under Network Connections, select Data Usage
  • Scroll down past the Data usage graph
  • Each app will have the amount of usage beside it
  • Tap an app to see further information

View app data usage on an iPhone or iPad (iOS 7)

  • Tap Settings
  • Tap Cellular
  • Scroll all the way to the bottom and tap System Services
  • Each app will show the amount of usage it has used on the right
  • Tap the Home button to return to the home screen

  

 

 Managing data usage on your mobile broadband

  

#1

Be aware of automatic software updates which most programs/apps come with, and devices may be set to. Be sure to untick the 'auto-update' box in the settings if you can. Every program/device is different so be sure to read the manual that came with your device and check the settings of your programs.

#2

Close programs when you’re finished or the ones you aren’t using, instead of just minimising them.

#3

Be aware of the data used when your anti-virus and spyware updates.

#4

Check your Wi-Fi or home network is secure with a password to prevent others accessing your PC and using your internet connection. By default, Pre-Paid Telstra mobile broadband Wi-Fi devices have a password.

#5

Make sure you log off when you've finished using the internet.

#6

Be aware that having a Wi-Fi network means multiple users can contribute to your data usage, so let everyone in your home know which activities use the most data.

#7

Make sure you’re secure online. Viruses and spyware can use up your data usage, so you should ensure you have good security software that has both virus and spyware protection. See Telstra Online Security.

 

 

 

What’s a download and an upload?

 

Take a look our list of download and upload activities that can cause high data usage. This list can help you understand which activities contribute the most to your data usage.

 

 

Further information on data and usage

 

Some other handy information that may help includes:

 

See our device-specific step-by-step guides at Mobile Support, or if you still have questions ask the crowd at CrowdSupport. You may also like to visit your device manufacturer’s support website:

 

 

Things you should know:

iPhone is a  trade mark of Apple Inc. YouTube is a trade mark of Google, Inc. Microsoft is a registered trade mark of Microsoft Corporation in the United States and other countries. Spotify is a trade mark of Spotify AB. Android is a trade mark of Google, Inc.

Version history
Revision #:
18 of 18
Last update:
May 2017
Updated by:
 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now