StayConnected™ Data Back up - Things you need to know
Is the Cloud storage located locally or overseas?
Data is stored locally in Australia.
How much data can I back up with StayConnected?
Up to 10GB across contacts, photos and videos with StayConnected.
How can I check my data has backed up?
You can access your backed up data by logging into the StayConnected portal via My Account
How to access the StayConnected portal:
1. Log into your StayConnected portal via My Account (telstra.com/myaccount)
2. If you have multiple accounts, select the account that has the StayConnected Service
3. Click on your mobile number to access the plan detail page
4. Scroll down to Applied Add-ons – StayConnected and click Manage
Why can't I hear the alarm on my iPhone/iPad?
This is a limitation on the iOS. You device must be out of silent mode for this to work. Alternatively, use iCloud functionality to beep your device.
How do I restore my device?
If you’ve previously backed up your personal information - contacts, photos and videos using the 24x7 – Telstra StayConnected app, follow the steps below to restore them onto your exchange or replacement device.