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StayConnected™ Data Back up - Things you need to know

by Telstra (Retired) on ‎24-09-2013 12:42 PM - edited 3 weeks ago by Community Manager

Is the Cloud storage located locally or overseas?

Data is stored locally in Australia.

 

How much data can I back up with StayConnected?

Up to 10GB across contacts, photos and videos with StayConnected.

 

How can I check my data has backed up?

You can access your backed up data by logging into the StayConnected portal via My Account

 

How to access the StayConnected portal:

1. Log into your StayConnected portal via My Account (telstra.com/myaccount)

2. If you have multiple accounts, select the account that has the StayConnected Service

3. Click on your mobile number to access the plan detail page

4. Scroll down to Applied Add-ons – StayConnected and click Manage

 

Why can't I hear the alarm on my iPhone/iPad?

This is a limitation on the iOS.  You device must be out of silent mode for this to work.  Alternatively, use iCloud functionality to beep your device.

 

How do I restore my device?

If you’ve previously backed up your personal information - contacts, photos and videos using the 24x7 – Telstra StayConnected app, follow the steps below to restore them onto your exchange or replacement device.

 

1. Log into your StayConnected portal via My Account 

2. If you have multiple accounts, select the account that has the StayConnected Service.

3. Click on your mobile number to access the plan & usage page.

4. Scroll down to Applied Add-ons – StayConnected and click Manage

5. Click Backup in the Quick Tools on the right of the page

6. Select the content you want to restore (contacts, photo and video) and click restore

 

How can I restore from/to iOS and Android?

Step by step instructions can be found under the Support tab in the stay connected portal

 

Can data be transferred from a cloud to a PC?

Data can only be transferred from device to cloud or cloud to device.

 

Will the auto back up feature work over Telstra mobile network?

Yes for Android. Manual backup is required for iOS devices.

 

What happens with data backup while I am overseas?

When device is roaming, data backup via mobile network is automatically disabled. But backup via Wi-Fi is still allowed.

 

How do I backup my device?

You will need to have Telstra StayConnected app installed and setup on an Android or iOS device.  Once setup, you can proceed with the backup via the app.

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