Mobiles & Tablets

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Level 3: Gumshoe

Has anyone had issues with iTunes not connecting to their new iPhone xs/max?

I’ve been trying for the past few days to set up my new phone and iTunes just isn’t recognising it. I’ve updated everything, changed settings etc and nothing works.

Using a Ma ...

Level 1: Cadet

Got a new AW Series 4 cellular on Friday....and guess doesn't work on Telstra!. 2 Chat sessions and a trip to the tech bar later and no one knows why it won't work. I got the good old "Your account needs to be upgraded error". Well, the wa ...

Level 1: Cadet

Hii just had a conversation with Telstra support about the fair market value payout on my iPhone 7. The rep told me it was calculated at 3% times the months you have had the plan, this amount was then minuses from the $1224 cost of the phone. This ca ...

Level 1: Cadet

Is there any word is Telstra supports eSIM for the iPhone XS. Obviously it does with the Apple watch, through OneNumber" which i have in my Series 3, but the XS arrives tomorrow and I'll like to know more about the eSIM. I was told (and experienced) ...

Level 2: Rookie

Just wondering if anyone has received a notification that their parcel is being delivered today? Mine was due to arrive today, and usually I would have got an email by now for my deliveries.

Level 4: Private Eye

So the plan I ordered a couple of days ago was 90GB and is now 120GB? Does this get automatically applied to my phone plan? Seems a bit unfair if it doesn't.

Level 1: Cadet

Is telstra. Com. Au having an issue

Level 1: Cadet

I would like to know how to receive SMS messages whilst overseas. My phone currently indicates “SOS only”

Level 1: Cadet

Is telstra. Com. Au having an issue

Level 1: Cadet

I am going overseas shortly and have been looking into the International Day Pass.  It seems impossible to control the days I get charged, since - "A Day Pass is activated any time you use your service overseas in an Eligible Country. This includes a ...

Level 1: Cadet

Hi guys,

My name is Cesar <details removed to protect your privacy>    I got an iPhone with a Telstra contract but I m overseas for a month and I can’t use any other SIM card. Can you unlock my phone ? <removed to protect your privacy>
Waiting your fee ...

Level 2: Rookie

Tablet says connected but can't access anything (from radio to weather) ?   Ive tried Signing in but always comes up maximum URL reached (whatever that means) ???   -  yet most of the time I can use Telstra air on my mobile ph though signal is only f ...

Level 1: Cadet

Hi guys,I currently have an Apple Watch S3 with a One Number subscription and have ordered a S4 watch, how do I go about removing the S3 and adding the S4 to the One Number subscription?TIA

Level 1: Cadet

What is gonna to do? It is a backup device that never being used for a couple of weeks. I can unlock the  device via iCloud because Find My iPhone is not enabled.

Level 1: Cadet

Got a new phone, problem is It takes nano sim, my old phone is a micro sim. I want the same phone number and all my contacts for new phone. What do I do??  Old phone J1Mini , new phone A5 samsung. 

Level 2: Rookie

When will telstra begin accepting preorders for the new iPhones xs and xr

Level 2: Rookie

My account shows daily usage of over 300Mb, and I've reset my phone's usage meter a few times and tried to compare, but I never get more than 100Mb showing when I add up all the reported usage. Done the same over a week period to try and smooth any l ...

Level 2: Rookie

Was wondering when will the Note 9 be sent I thought they would got sent today

Level 1: Cadet

I would like to have my you tube premium cost come of my telstra bill monthly don't know how. Can some one pls help.

Level 1: Cadet

Roaming is switched on but is not working

Level 1: Cadet

iPhone 10

Level 1: Cadet

I am a ex telstra customer. I completed my 24 months contract with Telstra 4 months ago and then moved to other provider. Today I spent 1 hour placing new online order for crappy iPhone xs. My order was submitted successfully then I received SMS sayi ...

Level 1: Cadet

Hi folks, I've received a report from friends in Crows Nest QLD that Telstra services are down in the area.

Trying to use Netflix like I did earlier today. My tablet is telling me no SIM card

Level 5: Eagle Eye

When I pre-ordered my iPhone XS Max (Which arrived today), I asked to also purchase an Apple Watch 44mm Space Grey Series 4 GPS Celluar and the Telstra representative told me the watches would be released today. So when I finally found this page http ...

Level 1: Cadet

Can I please have some information as to why I’m being told my device delivery will be delayed even though I ordered the same time as my partner and the order was cancelled by Telstra.

Goodbye Excess Data Charges

Hello New Plans.

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