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Community Manager ashliem Community Manager
Community Manager

Our International Day Pass is the perfect option for those travelling overseas who want to continue using their Telstra service abroad. We’ve compiled some of your most popular questions about the International Day Pass to help you better understand ...

Support Team TommyR
Support Team

This video will take you through the steps required to access WiFi on your device while Aeroplane Mode is active.   Find out more about Telstra Air, or about our Broadband Plans.

Support Team TommyR
Support Team


Turn your phone off.

Remove the back cover then remove your battery to access the SIM tray.

Remove the SIM

Take your new SIM card gently push your sim out of the plastic card (Nano, Micro or Full size SIM) and carefully place it into the SIM card t ...

Community Manager DanK Community Manager
Community Manager

It’s common for there to be areas beyond the fringe of our predicted and published coverage that have a useable signal due to peculiarities in the local environment and terrain that permit signal to extend further than expected. We refer to such cove ...

Community Manager DanK Community Manager
Community Manager

To enable voicemail:   *61*101**30# Divert to 101 when unanswered after 30 seconds *62*101# Divert to 101 when unreachable *67*101# Divert to 101 when busy *21*101# Divert all calls to 101   To disable voicemail:   #61# Cancel divert w ...

Community Manager DanK Community Manager
Community Manager

What is IPv6? From September 2016, Telstra Wireless will be provisioning IPv4 and IPv6 dynamic addresses on the customer service – known as Dual-Stack.   This will be introduced on the following primary APNs: Telstra.WAP       Telstra.Internet   IPv6 ...