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Ma1958
Level 3: Gumshoe

Broadband tab: Ethernet link status - ethernet down

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Hello,

 

Can anyone advise why when I check my Broadband tab in my gateways advanced section, and then click on Ethernet link status that I am advised that  Ethernet Status Down, my PC is only connected to the internet via an Ethernet from my Telstra Smart Modem to my PC and my internet access is working perfectly, so I'm just a little confused by this advise, it's not connected via Wi-Fi or any other means, just Ethernet, so my Ethernet connection is working well so I'm just not sure what that Ethernet status down advice actually refers to

 

Thanks in advance   

 

Screen shot below

 

Ethernet Status down.png

 Ethernet wired.png

 

Ma58
1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Broadband tab: Ethernet link status - ethernet down

That tab is for if you're modem is connected via it's WAN port to something like a NBN connection box

If you're looking for stats on your ethernet connection from the computer to the modem, you'll find that in the diagnostics section i believe
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Broadband tab: Ethernet link status - ethernet down

That tab is for if you're modem is connected via it's WAN port to something like a NBN connection box

If you're looking for stats on your ethernet connection from the computer to the modem, you'll find that in the diagnostics section i believe
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Ma1958
Level 3: Gumshoe

Re: Broadband tab: Ethernet link status - ethernet down

Thank you for your reply, I was just looking through the my gateway pages seeing what the new modem was performing like, and I was uncertain about that page, your answer though was most helpful thank you again

Ma58

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