Geting very pissed, i know my modem is NBN ready, it doesnt have VOIP and I dont care. Tech guys said its good to go, D-Link said setup is good to go. Cannot get Telstra to activate without running through hoops. Tried to get remote config done, no rj45 to 610 plug provided. I already have thatlead from ADSL. But new modem has "ADSL Line splitter and filter " , one side goes PSTN the other to the Dsl port. I am not gome so teying to talk my partner through this. 24/7 supoort trying to tell her we need get port rewired to RJ45. Now thats just downright crap, there are 610 to RJ45 convertors at most electromics stores. I removed an ADSL filter off the line in preparation but now think it could have stayed. So my questions
1. Do i have to have a PSTN line connection if i am only using DSL (almost positive answer is no).
2. DO i have to connect Telstra modem initially to initiate our NBN connection, and then unplug phone lead and plug into our AC3200 ? All i can think of is Telstra sending some signal and expecting a reply froma gateway modem.
Appreviate knowledgeable repliez
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You can use the Dlink modem if you don't want to use the VOIP service.
You don't need to use Telstra Modem to initiate NBN connection. Just ring Telstra and tell them you are ready to connect.Telstra will inform you of the day you will be connected and a rough estimate of the time
When your line gets connected to the node the Dlink modem should automatically detect the VDSL signal and reconfigure itself to connect as a VDSL modem but you will have to reconfigure the internet connection type in the modem to IPOE (ISP does not require a login}. The connection to Node is done by NBN technician not a Telstra Technician.
It would be much easier to use the Telstra Gateway as the gateway automatically reconfigure everything for the NBN connection. Once NBN is working through Telstra Gateway unplug the Telstra Modem, plug in the Dlink and reconfigure the Internet connection type to IPOE. Using Telstra Gateway will simplify fault finding if the connection does not work.
I have to comment at the level of incompetence and stupidity being exhibited.
1. A vast percentage of Australian homes have 610 connections, why is the nbn modem being sent without a compatible plug option ?
2. Telling someone they have to have their copper phone point rewired because its a 610 old type is just downright incorrect and false.
3. Having to connect an inferior modem router such as the Gateway just to establish a connection is ludicrous, but will do it if that's what it takes. But again if you research this topic there are countless posts in crowd support where people with high end modem routers have just automatically flicked over without them ever unpacking the Gateway.
4. Billing giving advice is dangerous when they have no clue what they are saying is right or wrong
5. This thing better fly or I am outta here.........
Very very disgruntled and tired of the buck passing and lack of knowledge being shown by such a professional organisation
The new adsl splitter/pstn doesn't appear to be like the old ones where the splitter box has RJ45 ports both sides.
It splits into two leads at the top for DSL and PSTN and it looks like they are hard wired inside. I will by-pass the splitter for the moment and risk line noise until I get home and source a 610 with RJ45 port. Thanks for your help. Much appreciated
There is no escaping a PSTN as it comes as part of all ADSL / VDSL connections. FWIW I had a lot of line issues when I first got ADSL, and ~ 6 callouts to have it fixed. During one of these one of the Telstra techs changed the fitting over at no charge and without being asked. I had been using an adaptor I had bought for a previous residence. So I think they just thought the technology could do with a free upgrade to bring it out of the 1970's. I don't know of a reason that the old technology wouldn't work as it did for ADSL. VDSL I don't know.
For security reasons I would "brick" Telstra's and turn it into an expensive modem and use your router bridged to it. Your router probably has more security features or may be able to be flashed with dd-wrt software. You need to investigate this for yourself before going ahead. I am not an expert or Telstra employee. But I did this due to neighbours hacking both wifi and bluetooth. When I had neither of these in use or turned on even they started hacking the router. Unspeakable language~!!
If you bridge the Telstra Gateway the VOIP function will not work and the backup function will no longer work.
If you want to use the PSTN and use your own modem router connect the WAN port of Telstra Gateway to LAN port of your DSL modem router and turn off WiFi in Telstra Gateway.
If your D Link uses the 192.168.0.xx address range change the address range in smart modem so that they do not match.
Below is a link to an unofficial manual for the Testra Frontier Gateway which is very similar to the Smart Modem.
Do you know the distance to the Node. The maximum link speed depends on distance to the node. In some cases the distance the cable travels to get to the node is much greater than the line of site distance.
The link below is a site that shows the distance to node an theoretical link speeds. Locate your premises and click on your premises to reveal cable route and expected link speed. The map does unofficial and does not have information for all premises. In some cases it only shows distance to connecting pillar and assumes node is located near pillar.
The speed could also be effected by faulty wiring or devices plugged into spare phone sockets. A faulty filter can also effect speed, best to connect modem directly to phone socket.
Looking at your figures there seems to be something wrong in the down stream direction. Normally if the speed is due to distance from the node and upstream speed is 11 Mbps would expect the downstream speed to be 35 Mbps. Your downstream speed is on 23 Mbps
Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.