CrowdSupport®
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Level 2: Rookie

Error accessing modem settings

I am trying to log into the modem settings to adjust our wifi password and restrict  wifi usage.  When I go to my gateway, it asks for username and password.  This should be admin and admin or admin and password but neither of these work so I can't access my settings.  Can anyone help?  If i reset my modem will this give me access again/  i can't afford to not have wifi as i'm working at home with the coronavirus problem (not personally!) but i don't want to risk it!!!  Can anyone help?

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4 REPLIES 4
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Error accessing modem settings

Which modem model is it?

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 2: Rookie

Re: Error accessing modem settings

It is a Telstra Gateway Frontier

 

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Level 2: Rookie

Re: Error accessing modem settings

It has a Netgear Telstra adapter thing attached as i'm on cable.

 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Error accessing modem settings

Off the top of my head you didn't need to put a user/password into a frontier unless the login was manually changed.

 

 

Sounds like you may need to factory reset it to get in

I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator

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