I have recently Ordered an upgrade from a standard CG3100D Cable Gateway modem which was not adequate for streaming content etc to a "Smart" modem. I had my Smart Modem and Gateway delivered today and was excited to get it setup as my family and I have been frustrated with the old modem inadequacies for a long time. Upon following all the setup instructions, i was easily able to get the Cable adaptor and Smart Gateway connected and things were looking good. However, although I was able to establish a WIFI connection, I kept encountering internet security (privacy errors etc) and the Broadband Protect Captive portal kept try to run its authentication script and was failing. I spent over an hour trying every conceivable quick fix such as re-starting all devices, cleaning up the browser, disabling ant-virus etc etc, trying multiple times to setup WIFI connections but I was still encountering issues establishing an internet browsing session. I eventually called the Cable Activation team (1800 135 103). I was put in a queue for over 30 mins and then when somebody finally answered I gave them my details and was then put on hold for another 10 mins whilst my details were being verified. Well it turned out that the newly delivered modem and/or gateway were not active in the network as the registration synchronisation process between modem delivery and cable device activation had failed. I was then informed that this problem cannot be fixed until as late as Wed (13th March) next week, due to a large number of other cable/network issues and allowing 1-2 days turn around to fix it. Any advice from the group on how I might get this fix sped up would be most welcome. I do have an interaction number (INT 1-1447098597222).
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