Hi, I have my technicolor gateway for a few years now, and until recently (last couple of months) it had been working fine. But now, between 5am and 6am everyday, the connection drops out or becomes intermittent. In more than a few occasions I can see that the gateway keeps rebooting. (turns off, lights are red and becomes green > everything is fine, then turns off, etc.,) This happens between this time of day, multiple times. I've dismissed it before as a firmware upgrade. But it's been happening almost every morning, and it's getting frustrating. I have a personal cloud that is connected to the gateway and the cloud pings me every time the connection is out or intermittent so I know this happens every day, I have turned it OFF and back ON again several times. Problem persists. I have 2 Telstra gateways and both of them exhibits the same thing, same time of every morning. Gateway details are. Product Vendor Technicolor Product Name Technicolor TG799vac Software Version 17.2 Firmware Version 17.2.0261-820-RA Hardware Version VANT-F DSL Version A2pv6F039v2.d26qHas anyone have a clue why this is happening? I'm reluctant to reset the gateway to factory settings as I'm not keen on re-configuring it again. The gateway are working fine the rest of the day.
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Could you post the log viewer file between 5 am and 6 am. Normally the log viewer only displays 50 minutes of events but the exported file contains 80 hours of events. The log viewer is located at Advanced > Diagnostics > Log Viewer.
It does sound like a firmware update. Last update was released in August (17.2.0240-820-RA) The firmware you have is for frontier gateway.
I am not an expert but I can't see anything wrong in the log events. The section before the reboot might have shown the cause of the reboot. The section posted only shows events after reboot. According to the latest information I have the gateway does have the wrong Firmware for the TG799.
@YastiandrieIs the latest Firmware for the TG799 is 17.2.0240-820-RA?