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Dodgey1
Level 1: Cadet

Gateway

I have a Technicolor TH799vac, the modem stopped working and all of the lights turned off except the status light which turned orange. I have let the modem sit for 20 minutes unplugged before plugging it in again however the problem is persistent.

Are there any other steps I can try on my end or is it dead?

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1 REPLY 1
Support Team
Support Team

Re: Gateway

Hi Dodgey1,

 

Sorry to hear about the issues with your Technicolor TH799vac.

 

Have you tried factory resetting the device?

 

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