My connection is NBN over HFC.
I ordered & connected a new Gen 2 modem. After 2 minutes neither the Modem web page nor the Internet is accessible. However, the telephone still works, and Email is received, but as text only.
Multiple reboots/resets produced the same result.
Telstra Support decided that the modem was faulty and sent another. The second Gen 2 modem displayed exactly the same problem.
I've reconnected my previous Telstra Technicolor modem which works with no problem.
Has anyone there experienced this problem with the Gen 2 and/or know of a fix? Hard to believe I've received 2 lemons, but possible I suppose.
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Could you have set up static IP addresses on your devices. All Telstra Technicolor modems before the Telstra Gateway Frontier used the address range 10.0.0.1 to 10.0.0.254. The Gen 2 modems use the address range 192.168.0.1-254.
Check your network adapter on connected devices is set to use DHCP.
Thanks for your response.
I’m accessing the Internet from a Macbook, W10 PC, iPhone & iPad. All work perfectly with the previous modem.
Network settings, on these devices, when connecting to the Gen 2 (WiFi & Ethernet) via DHCP, are all ok, with Telstra’s DNS Servers filled in correctly; and all works fine for approximately 2 minutes.
I have left all settings the Gen 2, at default.
On one occasion, (after the 2 minute period) my Telstra Account log in web page reluctantly loaded - in text form. Wording indicated that I was connected, but “in backup mode”.
I assumed this meant that the modem was using the “fall-back” 4G connection (and not very well either). However, Telstra could not see a fault with the normal connection. Also, the light on the back of the Gen 2 did not indicate a fall-back situation.
I restarted the modem so I could briefly access the Home page and disable 4G fall-back. This did not appear to be possible.
So it’s got me beat.
What color was the light on the front of the modem. If in backup it should be blue.
If you can log into the modems GUI you could try disabling LAN IPV6. Advanced > Local Network.
If your old modem is working what happens if you set up your old modem, connect the WAN port of the Gen 2 modem to LAN port old modem, connect a device to Gen 2 modem and test for internet access.
Interesting to read about your experience, Glen. Similar to mine, with the Telstra people telling me there was no problem at their end. They’re also suggesting that they’re not receiving any other complaints, which is obviously not true.
If your previous setup, before connecting the Gen 2, was working ok, then you’d have to conclude, as I have, that there are either some faulty Gen 2s out there, or the Gen 2s are incompatible with Telstra’s network/infrastructure; but maybe not in all locations. It’s hard to get a straight answer.
In which case, you could tell Telstra, as I did, that they’d be dreaming to expect a payment of $240. If your previous setup, like mine, was/is working fine; and the Gen 2 is supposed to plug in and power-on and start working, then it’s Telstra’s problem.
I’ll be interested to hear about the Tech’s conclusion on Friday.
Problem solved. All I did was to reset/reboot the modem the old fashioned way with a pin in the back of it. This re-booted the modem and connection issues resolved.
Glad to hear that you're sorted Gen. I hope it lasts.
Unfortunately for me, I've rebooted/reset many times without fixing the problem.
There is a problem with the GEN 2 modems that causes devices on some networks particularly those on a cable connection to loose connection to the internet. There is firmware update that is currently being tested and when fully loaded will automatically be pushed out to the GEN 2 modems. The update might fix your problem.
Did this firmware update get deployed?
I have a problem with the gen2 modem where it tells you the password is wrong but you are actually logged in & in setting up static IP & port forward for ssh nothing ever gets through the modem. at this location I have 2 lines with a gen1 that works ok & the old tg797n v3 works if I put it back in. The gen 2 will not pass ssh packets - but changing action to reject/drop does what is expected, "allow" just does not work on the "firewall".
The modem software version is Champagne (18.1.c)
i have the issue i have the gen 2 smart modem cant connect to utorrent
so switched back to my old modem and its all working fine now
is there issues with the gen 2 smart modem i am waiting to connect to nbn
.....will the nbn fix this issue
I tried this on the gen 2 smart modem
went to port fowarding
selected Bittorrent click on add
the message i got was Invalid ip Address
so i need to know where do i get the ip Address from
No issues with my old modem
i went to port forwarding and selected bittorrent came to traffic monitor
to set the destination ip and i dont know where i can get that from from any help would be good
Have just got the new Gen2 modem but when connect it up i only get internet for a few mins then drops out unplug the ADSL from the wall plug it back in and get internet again for a few mins then gone again but NBN not connected for about another week
Any one have any ideas what how when why
Have checked that your correct user name (full bigpond primary email address) and password has been entered in the Basic > Broadband > PPPOE settings?