CrowdSupport®
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Level 1: Cadet

H

Hello, who do I contact in Telstra about payment reimbursement for having no internet during a week in September - I was replaced with a new modem - and it took 5 days. Thank you. 

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2 REPLIES 2
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Level 23: Superhero

Re: H

Initially try customer service. If not successful, you could lodge a complaint.

https://say.telstra.com.au/customer/general/forms/Email-Complaint

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If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
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Level 1: Cadet

Re: H

Thanks Mate, I will give that a try!

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