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JohnC5
Level 1: Cadet

Hi Where is the power on off switch on my Telstra Smart Modem DJA0231 ?

Answered

The only way I can power it off and on (during drop outs) is by unplugging the cable at the bottom which is very cumbersome...thanks

2 ACCEPTED SOLUTIONS

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Hi Where is the power on off switch on my Telstra Smart Modem DJA0231 ?

The modem can be turned of by logging into the modem and going to Advanced > Gateway > Restart Device

Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Hi Where is the power on off switch on my Telstra Smart Modem DJA0231 ?

^ Also there's no physical on/off switch
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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3 REPLIES 3
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Hi Where is the power on off switch on my Telstra Smart Modem DJA0231 ?

The modem can be turned of by logging into the modem and going to Advanced > Gateway > Restart Device

Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Hi Where is the power on off switch on my Telstra Smart Modem DJA0231 ?

^ Also there's no physical on/off switch
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
witch3
Level 1: Cadet

Re: Hi Where is the power on off switch on my Telstra Smart Modem DJA0231 ?

I have tried to get my issue of my netgear dropping out all the time. and telstra fobbed me off telling me to ring netgear. so whats the point of trying to get help

 

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