Phone goes out of order, phone light on smart modem goes from green to mauve, Telstra smart modem re boot (power off) restores above.
This happens regularly, at least weekly.
Data not affected.
(NBN Fibre to premises.)
Was this helpful?
Online light going from green to mauve indicates modem has switched to back up mode due to fault on the link. In backup modem if you have a smart modem Gen 1.0 the phone will not work but the data will still work. There is probably an intermittent fault on the link but as it is only happening about once a week you might have trouble getting a Tech to come out and fix the fault. On an NBN connection NBN Co will only investigate short intermittent faults if happening more than 6 times a day.
I missed seeing the phone and thought it was online light changing to mauve. I have never heard or seen the phone light being move. It is either.
Off: VOIP Sip not registered.
White: VOIP SIP registering
Green: Idle VOIP SIP registered.
The fact that the fault is fixed with a reboot of modem and it is phone light that goes mauve suggest that it might be a fault with the modem. You could try ringing support C1800 834 273) and report a fault. Because it is occurring on regular basis support might send a replacement modem under warranty.
Need a hand or want to share your expertise?
Register for CrowdSupport and get involved