Level 1: Cadet

How can I get my refund back from double paying my last Telstra Bill

On Thursday 27th of June 2019 I double paid my Telstra Bill.

The following day I contacted Telstra on Friday 28th of June 2019 requesting for a full refund by providing my bank details.

I have not heard anything back from Telstra despite being told I would get a call back from their 'refunds team'. It has been over 2 weeks now!

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Level 22: Superhuman

Re: How can I get my refund back from double paying my last Telstra Bill

I think their automatic  procedure is to put uour account in credit.

Did you just email them or speak to accounts? If so, have you an Interaction number?

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
Support Team
Support Team

Re: How can I get my refund back from double paying my last Telstra Bill

Hi michaelbyriel, Welcome to CrowdSupport.


@ProfessorPhone is on the money, your account will be placed in credit for the amount of the overpayment, and new charges will be deducted from the amount until the balance is brought back to zero or there is a bill to pay.


The billing team here: or by calling 13 22 00 and saying "billing" at the prompt, will be able to organise a return of a credit balance.

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