It seems that after being with Telstra for over 2 years even if you sign up for another 2 years you are left with an old modem and poorer service. So to get the benefits of 4G back up on the Telstra Smart Modem™ one has to leave Telstra and go elsewhere? Has anyone had any luck in upgrading their modem? If so how?
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Hi @mjowen42 From time to time there may be special offers which include a new modem when recontracting however I apologise we do not supply free modems ongoing. You can view current deals here: http://tel.st/deals at any time, alternatively you can opt to upgrade by purchasing new hardware, we can assist via Bundles support on 13 22 00 8am-9pm local time 7 days or chat here: http://tel.st/49kl 24x7 to order
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