I updated my telstra Personal password, which in the past has also been the password my Netgear Modem uses, for my ADSL2+ connection.
After changing my password on the telstra page, my internet connection stopped. Which I expected.
When I log into modem, and then go to change internet password to be the same, it does not work.. Remain Disconnected D6200, with latest firmware.
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Are you sure you entered the correct password? Try entering password again incase you mistyped the password the first time.
Issue was a black box one.
They ended up changing password for me.. This then worked.. It was meant to only impact Internet connection, but it impacted my Telstra main login..!!
I changed online password twice personally, and it would not register on modem.
Morale of the story is don't change your personal password, when using ADSL2+. It breaks things.. Network somehow goes out of SYNC. It was only the online help that could change it, and make it work.
I used online chat to the same effect.
I agree, don't change yourself, breaks something.
I changed online password twice to no avail.
As soon as consultant did, it took me two secs to update modem, and have it working.
I would not accept not being able to customise my password. Letting other people have access to your password especially people in an overseas call centre is a security hazard?
Same thing happened to me yesterday, except that the original password change that broke things was done by one of the Chat Support people last week when setting things up so I could access smtp. This broke my ADSL PPP authentication, and despite them changing it twice more, the connection didn't work.
Then yesterday another Chat Support person changed my ADSL PPP password and the smtp (Bigpond Mail) one, to two different passwords, she said she broke the connection between the two. Anyway both are working now and I don't want to change anything for fear of breaking it!
I did try the new PPP username/password on my Fritz!Box (the "SmartModem" Gen 2 LH1000 is annoyingly dumb), DSL synced up but the CHAP authentication failed. Are these somehow locked to the Telstra supplied modem?
The authentication is not tied to a Telstra modem. It should work with a non Telstra modem.Do you have an ADSL connection or a NBN connection? A NBN connection does not require a user name and password. If on NBN set Fritz box for IPOE type connection.
It is an ADSL connection. Same line was running ADSL from aaNet to the FitzBox before the change to Telstra last week, so I would think the upstream HW is the same. The FitzBox get DSL sync as it did before, shows the upstream HW (Broadcom), but fails to authenticate to PPPoE (using the same username/pw that is working for CHAP Auth in the LH1000)
In the fritz box Internet > Account Information > Internet Tab> Change connection settings is?
Use "VLAN for internet access" not ticked
VPI set to 8
VCI set to 35
I got those settings from a previous post, I think it was one of yours - thanks!
I had the VPI and VCI set as shown, anyway. When set to AUTO it picked them up for itself, I had another go set to manual just to make sure.
I also tried each of the encapsulation methods.
But the problem seemed to be with the CHAP Authentication, not the DSL.
I did have a thought - as the Smartmodem had dropped back to 4G, would that connection be blocking the ADSL login? I wouldn't have thought so as the Smartmodem connects via ADSL before dropping 4G, but still...
Best to turn modem off before disconnecting DSL because if modem is powered off after disconnecting DSL and it has had time to switch to 4G backup the Telstra backend assumes the modem is still on 4G backup until the next time it is powered on and connected to DSL. You will keep getting text messages warning you that modem is in backup mode.