Hello! Hoping somebody can assist as getting very frustrated after 2 months without internet or phone! We moved into our new house (FTTN) and finally had NBN connection finalised today.
Telstra instructed that my previous FTTP gateway connection white box will work (white F@ST5355) despite it saying suitable for FTTP and Fixed Wireless on the box. Issue is Link light is switching between blue/white/off. No lights for phone/online. Power and wifi lights are green.
we can see wifi signal but not access data.
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The F@st5355 can be used for all types of NBN.
The link should be green. If it is switching from off/white/blue/off it means that the gateway is connecting to the node but can not synchronize with the node.
Connect the DSL port on gateway directly to phone socket without using an ADSL filter.
It hard to say who is at fault in your situation with new house wiring. It could be NBN Co or the electrician.
The wires in the cable are arrange in pairs. The electrician might have used two wires from different pairs by mistake instead of using wires in a single pair. The electrician might have made a loose termination.
It could be a cable fault which would be NBN Co responsibility, but you would have to contact Telstra to get that fixed and not NBN Co and if a NBN technician is called out and the fault is in the house wiring they would charge you for there time.
If the electrician is local I would call him back. As a last resort he could temporarily connect the street cable in the shed to a phone socket plug the gateway into the socket and see if Link and Online light turn green. That would prove weather it was house wiring or the NBN cable.
You said in your previous post that
"The NBN person said we are now live (and I confirm we can see internet signal, but not access data)"
How do you know that you had internet signal?
If NBN Co Tech had never actually tested the signal from Node to your house then it is more likely to be a cable fault and I would contact Telstra NBN support.
Glad to hear there's a fix on the way. Please keep us in the loop, Todd - Matthew.
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