CrowdSupport®
John204
Level 1: Cadet

Increase in latency (Cable)

Hello, my modem would cause my latency to the adelaide telstra server (one example) to increase from 10 to about 90. It remains at 90 until I factory reset my modem, restarting the modem doesn't fix this issue. The modem would also occassionally restart by itself.

Things I've attempted:

Test line quality

Run the telstra speed test on multiple devices (Both Wifi and Ethernet/Lan)

Restarting modem

Factory resetting the modem (but this occurs again after a while)

Modem Details:

Telstra Gateway Max, C6300BD-1TLAUS

 

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2 REPLIES 2
Level 22: Superhuman
Level 22: Superhuman

Re: Increase in latency (Cable)

Probably the cable modem starting to die. I'd call cable faults on 13 22 00 and have a chat to them about your options to replace it. 

For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

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Support Team
Support Team

Re: Increase in latency (Cable)

Hi @John204

 

This is most certainly not the feedback we like to see coming from our customers.

 

Can I ask if you are still needing help with the mentioned problem on your account?

 

Please let me know so I can attempt to assist further.

 

- Stef

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