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JDMils
Level 6: Bloodhound

Latest firmware for Telstra TG797n V3 router

I have the following router:

 

Product Name:    TG797n v3
Serial Number:    XXXXXXXXXX
Software Release:    10.3.V.C
Software Variant:    BT
Boot Loader Version:    1.1.4
Product Code:    3692888A
Board Name:    DANT-O

 

Is there a later firmware for this device? My router keeps restarting and Telstra has replaced it about 6 times now so it's not a hardware issue.

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6 REPLIES 6
Level 24: Supreme Being
Level 24: Supreme Being

Re: Latest firmware for Telstra TG797n V3 router

AFAIK the current version number is 15.53.6469-510-RA

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
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JDMils
Level 6: Bloodhound

Re: Latest firmware for Telstra TG797n V3 router

So where do I download the latest firmware?

Level 24: Supreme Being
Level 24: Supreme Being

Re: Latest firmware for Telstra TG797n V3 router

The modem will pick it up automatically
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
JDMils
Level 6: Bloodhound

Re: Latest firmware for Telstra TG797n V3 router

I just heard that the modem will not pickup the latest firmware if there are DECT phones attached and if you are using Parental Control. Not fair......

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Telstra (Retired)
Telstra (Retired)

Re: Latest firmware for Telstra TG797n V3 router

Hi JDMils. Please contact our Tech Chat team  http://tel.st/hsc3 who will be able to further discuss this with you. - Tim

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Level 8: Inspector

Re: Latest firmware for Telstra TG797n V3 router

Hi,

 

Just reviving an old post...

 

I too had some woes with slow service today, and a friend came to help.

 

He saw this thread and looked at my firmware/software, and mine is a bit old too, I think

Product Name: TG797n v3
Software Release: 10.3.V.C
Software Variant: BT
Boot Loader Version: 1.1.4
Product Code: 3692888A
Board Name: DANT-O

 

I did call support, and they said even though it was a couple of years old, it was ok and didn't need upgrading, and it was working as it should.

 

That's all, just thought I'd pass on this info.

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