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MyBoo
Level 1: Cadet

Magenta light on phone line

Answered

I am unable to use my home phone because the magenta light is permanently on. What can do about this?

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Magenta light on phone line

That means that your NBN connection isn't working and the modem is in LTE backup mode (the phone should still be able to work in this mode). What colour is the Mobile Mode and Mobile Signal Lights?

 

You could try rebooting your modem and see if your NBN service reconnects.

 

If that doesn't work, you will need to report the problem via 1800 834 273 or via Livechat.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
Highlighted
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Magenta light on phone line

That means that your NBN connection isn't working and the modem is in LTE backup mode (the phone should still be able to work in this mode). What colour is the Mobile Mode and Mobile Signal Lights?

 

You could try rebooting your modem and see if your NBN service reconnects.

 

If that doesn't work, you will need to report the problem via 1800 834 273 or via Livechat.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
MyBoo
Level 1: Cadet

Re: Magenta light on phone line

I did a reboot and it worked. Thank you

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