Magenta light on phone line

[MyBoo]

I am unable to use my home phone because the magenta light is permanently on. What can do about this?

[Jupiter · Accepted solution]

That means that your NBN connection isn't working and the modem is in LTE backup mode (the phone should still be able to work in this mode). What colour is the Mobile Mode and Mobile Signal Lights?

You could try rebooting your modem and see if your NBN service reconnects.

If that doesn't work, you will need to report the problem via 1800 834 273 or via Livechat.

[MyBoo]

I did a reboot and it worked. Thank you