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carlaallen
Level 2: Rookie

Magenta online light

I got my NBN modem yesterday and everything was fine. I was having troubles with my Chromecast however, as the wifi network had changed etc. I got told to reboot my wifi modem, so I pressed the power off button and turned it back on which I think was a mistake. The link light is blue and online light is magenta. How do I get them to go back to green?

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6 REPLIES 6
Level 24: Supreme Being
Level 24: Supreme Being

Re: Magenta online light

Wait it takes several minutes for link light to turn green. If it is cycling between off, white and blue then there might be a problem.

carlaallen
Level 2: Rookie

Re: Magenta online light

Has been magenta for nearly an hour. The link light is changing between blue and white.
carlaallen
Level 2: Rookie

Re: Magenta online light

Online light should be green shouldn’t it? I thought magenta meant it was working in backup mode.
Level 24: Supreme Being
Level 24: Supreme Being

Re: Magenta online light

Yes the online light will turn green once online light turns greens. You could try a factory reset of modem by pressing reset button for 10 seconds. The gateway should reboot resetting everything in gateway back to factory defaults. If Link light still not green ring support.
carlaallen
Level 2: Rookie

Re: Magenta online light

All lights went back to green yesterday. However, since about 1am this morning, the link light is blue and the online light is magenta again.
Level 24: Supreme Being
Level 24: Supreme Being

Re: Magenta online light

I suspect you have an intermittent line fault. Make sure nothing is plugged into any spare phone sockets. If you had a back to base alarm system has this been disconnected? Ring Telstra NBN support and report a fault 1800 834 273

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