TracyD67
Level 1: Cadet

Modem not available

Have been waiting 2 weeks for a modem to be delivered. Was told it woukd be delivered on 3 separate occasions.....Rang Thursday (14/8/2019) told it would be express delivered today (17/8/2019) Rang to check and guess what? No modems available They  are on back order and will take another 2 weeks!!! Why don't they you say that instead of lying to you 3 times?

Is it possible to go to mynlocal Telstra shop with my order number and collect a modem from there? 

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1 REPLY 1
Support Team
Support Team

Re: Modem not available

Hello TraceyD67.

 

Disappointing to read that you were promised a delivery date that we were unable to keep. 

 

If the modem is part of an order or a replacement for a faulty modem they are unable to be supplied by the Telstra store.

 

 

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