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A loose or accidentally knocked cable can switch your modem to the Telstra mobile network triggering an SMS/email Connection via: Phone line: ensure it’s plugged securely into the grey DSL port Fibre or cable entry modem (FTTP/HFC cable: ensure the ethernet from entry modem is plugged securely into the red WAN port 2
Reboot your modem
You might need reset the modem so that any automatically updated firmware is activated Insert a pin into the reset hole If your connection is via a fibre or cable entry modem (FTTP/HFC cable), reboot that device as well 3
Finally, check your Modem lights to confirm you've switched
When you’ve rebooted the modem check the front light is green This may take up to five minutes Green: switch successful You may receive a confirmation SMS Blue: modem is still connected to the Telstra mobile network This may indicate an issue with your service preventing it from switching back If so, let us know so we can investigate and resolve
While I am a Telstra employee, I am not an official Telstra representative on CrowdSupport. My opinions are my own, and do not necessarily represent that of Telstra.