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Hawk2
Level 1: Cadet

My Telstra smart modem 2 wont connect to my adsl

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: My Telstra smart modem 2 wont connect to my adsl

If the online light is orange (Top light on back) it could be because the modem has the wrong big pond username and password in the PPPOE section of the basic broadband settings. By default modems have username set to newdsluser@bigpond.com.

 

Suggest you log into the modem by opening a web browser on device connected to modem and navigating to http:///182.168.0.1 (User ID and password is admin / Telstra) Check that your correct user name (Full bigpond primary email address) and password is entered in the PPPOE section of the basic broadband settings.

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: My Telstra smart modem 2 wont connect to my adsl

If the online light is orange (Top light on back) it could be because the modem has the wrong big pond username and password in the PPPOE section of the basic broadband settings. By default modems have username set to newdsluser@bigpond.com.

 

Suggest you log into the modem by opening a web browser on device connected to modem and navigating to http:///182.168.0.1 (User ID and password is admin / Telstra) Check that your correct user name (Full bigpond primary email address) and password is entered in the PPPOE section of the basic broadband settings.

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