I recently had to "upgrade" from a Telstra Frontier Router to Telstra Smart Modem Gen 2 due to a hardware fault and I have discovered that the "upgrade" has broken my networking setup.
It seems that NAT Loopback is not currently supported on the Gen 2 router and I cannot reached a DDNS address that points to a device in my network from within my network.
Is there a chance that NAT Loopback can be enabled in an update?
It seems strange that a Gen 2 device takes a step backwards, especially when home automation is becoming more popular.
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This NBN thing is gold!
I had 100Mbps Cable Extreme for I reckon close on 10-12 years. I have moved over today to the new all-singing, all dancing NBN. Why? Because I had to, before I got disconnected.
My speed on my old coaxial cable connection 100 - 120 Mbps. It very rarely dropped below 100Mbps. I now get sub-50Mbps on my new HFC (coaxial cable) connection. For that priviliege, I get to pay an extra $20/month.
I need to use a fax machine (I know, I know - who uses faxes, right? I do because I need to) so now I have had to go and buy a virtual fax - that's another $10/month.
I have had to go our and buy a pack of cordless phones because my modem is no where near where I need telephones - more money.
By far the biggest annoyance is that my new Telstra "Smart"Modem Gen 2 does not support NAT loopback. I use NAT loopback a lot! I have now had to set up a new DNS server to kludge together a split brain DNS.
The only Telstra modem that does not support NAT loop back is the Arcadyan version off the Gen 2 smart modem. I think the latest firmware 06.07r that has just been released adds support for NAT loop back. You can check firmware version by logging into modem and going to Advanced > Info Summary.
Unfortunately there is no way you can force the update, you have to wait till it is your modems turn to be updated. Your modem has the original version off the firmware. There was a previous update to version .05.04r that was released three months ago and I am surprised your modem has not been updated to this. There might be a problem preventing the firmware update. You could try factory resetting the modem and leaving it run overnight with factory default settings.
On my Testra Sagemcom F@st5355 modem I discovered that with custom settings it would not update and had to do factory reset before the modem downloaded any firmware updates. This was fixed in one of the firmware updates.
No you are not alone. Let us know when the firmware fix arrives ... if it ever does, or yes, bye bye Telstra
Yes, please post if you hear any more about NAT reflection/loopback being available. My old Telstra modem had it but this new one doesn't ( firmware version: 7.05r ) !
So told by Telstra that I needed a new modem to support the so-called "Premium Speed for Velocity". This is within a month of me buying a new Netgear Nighthawk modem. Everything was going well, NAT Loopback was functioning perfectly, but apparently my new Netgear modem wouldn't support the speed upgrade. Now Telstra has sent me a new modem (Gen2 Gateway) free of charge; however, it doesn't support NAT Loopback, and there is NO speed difference. Luckily I convinced the velocity tech that if I didn't get any actual speed upgrade, I shouldn't be paying the so-called "Premium" for it. So here I am again back on my old modem until the Gen2 finally has an update to support NAT Loopback so I can apparently get higher speeds. Thanks Telstra.
How about an update please.
A smart modem is not required for any speed boosts
I know that, we're not all Telstra noobs. How about telling us WHEN NAT loopback will be enabled instead of telling us well known facts.
Agree, so Telstra, when can WE expect an update. This is a great modem which is useless if NAT is not able to be controlled.
The next firmware update will provide NAT Loopback support.
Just received Firmware 0.08.06r update overnight, still no NAT loop back support.
I must apologize for that incorrect information. I am not a Telstra employee but I was informed back in May by a Telstra employ who knows about these things that "NAT loopback for Arcadyan's is targeted for next FW update. No ETA for the next update yet"
Because NAT loopback was Targeted for next FW update I wrongly assumed it would be including. The FW update. FW update 0.08.06r 26 other fixes which apparently Telstra considered more important than providing NAT loopback in the modem.
I have just found this thread after stuffing around with my new gen2 Arcadyan for 2hrs. Telstra/Bigpond basically bricked my previous technicolor gen2 by sending a firmware update to it which caused it to constantly reboot.
After installing the replacement I discover I cannot access my NAS via its dynamic hostname on my internal network - the sad irony is it's ok from outside/via 4G.
After Friday's many hours of stuffing around with trying to get my previous device back to a point of stability - when I did nothing whatsoever to screw it up....and now trying to getting this up and running....to call me incensed may be an understatement!
A cursory google search leads me to understand that almost every other router on the market has this feature...and has for over a decade! What the actual hell is taking telstra so long to include it in their device's firmware?
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