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leung23
Level 1: Cadet

NBN Connection issue

Hi All,

I live in a granny flat and the main house has NBN. I have an ethernet cable connect from main house NBN modem to the granny flat modem to extend the internet.

When i was using Broadband i had no issues at all but since we had NBN installed my internet in the granny flat has been very unstable. I have even tried a different modem in the granny flat but it is still same.

Any suggestions would be appreciated.

Thank you

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9 REPLIES 9
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN Connection issue

What modem are you using in the granny flat and what model is the main modem. If smart modem Gen 2 is it the Technicolor or the Arcdyan version?
leung23
Level 1: Cadet

Re: NBN Connection issue

Thanks for the quick reply.

In the granny flat I have tried TP Link Archer D9 and netgear telstra gateway max.

The modem we have in the main house is arcdyan.
Thanks
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN Connection issue

If the Arcadyan does not have the latest firmware that might be the cause of the instability. You can check firmware by logging into modem and going to Advanced > Info summary. Latest firmware is v07.05r.
leung23
Level 1: Cadet

Re: NBN Connection issue

Firmware Version - 0.06.07r
Could you please guide me on how i can update the firmware. Thanks

Also, the internet connection in the main house is working perfectly fine. only the connecting in the granny flat is affected.

thank you
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN Connection issue

There is nothing you can as when the firmware becomes available it will automatically download. Not all modems get updated at the same time Telstra updates in batches of 5000 modems per night. The firmware you have should cause no problems it was the previous firmware v05.04r which caused problems with internet connections dropping out on some devices particular network switches, NAS, and access points.

You could try turning off LAN IPv6 in the main modem (Advanced > Local Network).

Have you disabled the router function in the modem in the granny flat and configured them as an access point?

 

ooPANoo
Level 2: Rookie

Re: NBN Connection issue

Wow, i am still on 0.05.04r and still waiting for 0.06.07r. So I guess I was in the batch of 5000 just about to be updated before they released 07.05r. Wonder how many more months I have to wait for that update to get to me. Being stuck on 05.04r this long is pathetic.
Level 24: Supreme Being
Level 24: Supreme Being

Re: NBN Connection issue

Have you tried rebooting your modem. Modems with Firmware version 0.05.04r sometimes need a reboot for the firmware to update.
ooPANoo
Level 2: Rookie

Re: NBN Connection issue

power cycle
reset from interface
factory reset
yeah, tried all options I have at hand
ooPANoo
Level 2: Rookie

Re: NBN Connection issue

has a pointless online chat with platinum support and listening to horrible music waiting for NBN support now. I did get the following in an email from Telstra on 8 April in response to my 22 March complaint about the firmware update

"We apologize that your Telstrs Smart Modem Gen 2 (Arcadyan) does not have the updated firmware. We have tried updating the firmware version from 0.05.04r to 0.06.07r, however, the system encountered an error message. An escalation to our Service Specialist Team had been raised."
fun start to the long week end on the phone :-)

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